IT Site Technician

Job Duration: 6 months contract – possibility to extend

Location:

Onsite – Minneapolis, Minnesota Job Description

• The IT Site Technician is responsible for providing end user technical support in the following areas: software/hardware peripherals, network, telephony, data communication and workstation configuration.
• Assists with troubleshooting client/server environments. Implements company standard infrastructure and provides support for system upgrades and migrations. Performs administration activities including creating, and supporting network accounts, computer accounts, application accounts, email accounts, and group memberships. Provides Administration through cloud based tools for end users.
• Provides primary and/or secondary support for site specific business applications and supporting mobility devices.

In a numbered list, please describe primary job activities using an action verb in the present tense (e.g., Performs, Coordinates, Administers, Manages, Directs, Oversees, Supervises, Leads and Facilitates, etc.). A primary job activity is one which involves 10% or more of a position’s time. List primary duties in order of importance; consider including percent of time spent on each job activity.

Job duties should be understood by anyone outside of the department or organization.

• Provides support for PCs, telephone system, printers, copiers, network and all other IT equipment (a basic understanding of networking and IP Telephony is required).
• Provides support for facility security systems including security cameras and badge access software/hardware.
• Provides support for all facility audio/visual equipment.
• Audits infrastructure security including operating system, security patches, and virus defense. Remediates missing system patches and updates.
• Recovers files using tools like Backup utilities and Undelete.
• Develops and documents standard procedures for both IT and end users.
• Responds and logs Service Desk tickets, providing phone and hands‑on support the employees.
• Diagnoses problems through discussions with users, using appropriate problem recognition, researches, isolation and resolution steps, which include the use of remote assistance technologies.
• Processes Service Desk tickets requesting new access/equipment for customers in accordance with Service Desk policies.
• Initiates escalation procedures when needed, notifying appropriate technical and/or managerial personnel and key customers.
• Provides instructional End‑User Support/Basic troubleshooting for Teams Voice (assigning numbers, basic connectivity, etc.)
• Monitors and processes web‑based, voicemail and in‑person requests for customer assistance.
• Facilitates system hardware installations/relocations as required utilizing the company’s approved installation methods.
• Installs, configures and troubleshoots software utilizing InTune.
• Supports MDM software and mobility devices and local printing environments.

• Creates and supports network accounts, computer accounts, email accounts, application accounts, and group memberships in accordance with IT policies and procedures relating to SOX (Sarbanes‑Oxley).
• Configures and deploys desktop hardware and software.
• Configures and deploys network printers.
• Configures and deploys mobile devices.
• Processes hardware and software requests.
• Maintains inventories and purchases desktop hardware and software.
• Creates and maintains standard operating procedures and knowledge base articles.
• Assigns O365 Licenses and manages accounts.

• Provides general WAN/LAN support (patch panels and cabling).
• Assists with Server Support.
• Conducts level 1 or 2 access to network with potential growth in other levels.
• Adds access to folders/passwords (Level 1 Active Directory).
• Provides basic level support for account administration and auditing for user accounts in active directory, Exchange, AS400, and various other applications.

• 1-3 years of job related experience with IT Helpdesk/Service Desk or applicable IT support in the following areas.
• Windows Operating System and administration experience is required.
• Must convey knowledge to the end user and progress updates effectively.
• Must be able to multi‑task and seek out the appropriate resources independently to close calls.
• Lean manufacturing experience and knowledge preferred.
• Lean manufacturing experience and knowledge preferred.
• Manufacturing support experience preferred.
• Basic IT troubleshooting.

The projected hourly range for this position is $28-33/hr.

On‑Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.