ServiceNow UI Portal Designer

Job Description

We are:

A global professional services organization, which includes being a vital services partner to the world's major cloud providers - Service Now, AWS, Azure, Google, and others.  Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture Service Now Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with Service Now to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

Accenture's Service Now practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.

Learn more about Service Now at Accenture Here

You Are

The Service Now UI/UX Designer is responsible for designing intuitive, user-centered experiences across the Service Now platform. This role partners closely with platform architects, developers, and process owners to translate business requirements into seamless, scalable, and accessible user experiences that drive adoption and efficiency.

The Work

* Design end-to-end user experiences for Service Now applications, portals, and workflows, including Now Experience UI Framework, Service Portal, and Workspace experiences.

* Create wireframes, mockups, prototypes, and design specifications aligned with Service Now UI standards and best practices.

* Apply human-centered design principles to improve usability, accessibility, and overall user satisfaction.

* Collaborate with Platform Architects, Developers, Product Owners, and stakeholders to ensure designs are feasible, scalable, and aligned with platform capabilities.

* Leverage UI Builder and UX Framework components to create consistent, reusable design patterns.

* Conduct user research, usability testing, and feedback sessions to validate and refine designs.

* Ensure adherence to Service Now branding, design system standards, and accessibility guidelines (WCAG).

* Support continuous improvement by identifying UX pain points and recommending enhancements.

* Contribute to and maintain UX documentation, design libraries, and style guides.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Qualification

Here's what you need

Minimum of 10 years of hands-on experience designing within the Service Now platform.

Minimum of 5 years of experience with any of the following:

* Now Experience UI Framework

* UI Builder

* Service Portal

* Work spaces (e.g., Agent Workspace, CSM Workspace)

Minimum of 10 years of experience with UX design tools such as Figma, Sketch, Adobe XD, or equivalent.

Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)

Professional Skills Requirement

* Solid understanding of UX principles, interaction design, and information architecture.

* Experience collaborating with technical teams and translating requirements into actionable designs.

* Ability to balance user needs with platform constraints and technical feasibility.

* Strong communication and stakeholder management skills.

Bonus points if you have

* Experience designing for Service Now modules such as ITSM, CSM, HRSD, SPM, or ITAM.

* Familiarity with Agile / SAFe delivery models.

* Service Now UX, CSA, or CAD certification(s).

* Experience designing enterprise or B2B SaaS applications.

* Knowledge of accessibility standards and inclusive design practices.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 05/31/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $163,000 to $413,600

Cleveland $150,900 to $330,900

Colorado $163,000 to $357,400

District of Columbia $173,500 to $380,500

Illinois $150,900 to $357,400

Maryland $163,000 to $357,400

Massachusetts $163,000 to $380,500

Minnesota $163,000 to $357,400

New York $150,900 to $413,600

New Jersey $173,500 to $413,600

Washington $173,500 to $380,500

Locations