Site Support Senior Technician

Location:

Minneapolis, MN

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at

We have an exciting opportunity for a Site Support Senior Technician to join the team. Within this role, you will be able to make a real difference in the work you do and what you provide to others in the business.

Here are a few other reasons why this is a fantastic opportunity:

• Our leadership team are invested in developing and training our employees, so you will have the opportunity to continue learning and progressing.
• You will be working within a supportive department, where the teams are focused on being the best.
• We’re a global organisation meaning you’ll be exposed to the wider business with opportunities to work in a global capacity.

As a Site Support Senior Technician, you will play a crucial role in providing extensive support and advice on a wide range of IT services and technologies. Your role will involve investigating, diagnosing, and resolving complex issues related to hardware, software, and connectivity, as well as supporting and delivering a pipeline of project work.

• Acting as an escalation point for the Technology Team and Business for service requests received and monitor service board escalations.
• Providing wide-range technical support and solving problems to make technology straightforward for clients.
• Maintaining clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels.
• Training and mentoring other Technology team members including Site Support and Service Desk, ensuring internal documentation is up to date to assist team learning.
• Supporting and guiding the Global Tech Support Team to help members grow and develop their skills.
• Leading by example, championing best practice throughout the team and others, and staying up to date with new technologies.
• Providing physical support on site, carrying ensuring excellent workspace environments.

We are looking for someone who has meticulous attention to detail, strong communication and written skills. You will feel comfortable communicating with stakeholders at all levels, challenging professionally where appropriate.

• Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory.
• Practical experience in technical support within busy, high-pressure environments, supporting a diverse range of users including executives and VIPs.
• Proficiency in managing technical engineers, planning and prioritising workloads, and turning data into actionable insights.
• Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows 10/11, MS Office 365.
• Strong technical, analytical, and interpersonal skills to drive continuous improvement and effective process automation.
• Excellent communication skills and stakeholder management up to C-level executives.
• Availability to travel to other sites as required.

Paid parental leave
, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection
. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more
. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit

The typical base pay range for this role is $70,000 - $99,000 USD.

Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our…