Senior Support Engineer

Job Description

As a Service Support Engineer, you are a trusted technical partner and frontline problem‑solver, providing high‑quality IT support across all applications, operating systems, and hardware. Your expertise in user support, troubleshooting, and service management enables you to resolve issues efficiently and ensure seamless day‑to‑day operations for employees at every level. Whether assisting users in person, over the phone, or remotely, you deliver a consistent, reliable support experience that strengthens productivity and minimizes downtime.

In this role, you will be based in the Minneapolis office and serve as a key support resource for all locations. You will focus primarily on general IT service desk functions—responding to incidents and requests, maintaining system readiness, and helping drive operational excellence across our global environment. Through strong technical knowledge, clear communication, and a commitment to service quality, you help ensure our technology ecosystem remains stable, secure, and responsive to business needs.

• Desktop
• Windows 10
• Support
• Troubleshooting
• Active Directory
• Windows
• Customer Service
• Hardware
• Technical Support
• Help Desk Support
• Office 365 (O365)
• Ticketing System
• Service Desk
• Outlook
• Service Now
• Hardware Support
• Application Support

• Install, configure, and support hardware including Microsoft laptops and tablets, Dell workstations, Lenovo laptops, HP and Canon printers, networked copiers, mobile devices (iOS and Android), LCD projectors, Bloomberg Terminals, wireless cards (WWAN & Wi‑Fi), MS Teams Phones, audio‑video conference units, and other computer and network peripherals.
• Install and configure operating systems and application software including Windows OS, Microsoft Office Suite, Microsoft Outlook in the Exchange‑Hosted environment (O365), MS Teams, MS AVD (Azure Virtual Desktop), Netskope, Adobe products, and various financial information software, as well as special non‑standard applications and custom applications explicitly created for the client.
• Provide general user support on all installed applications, operating systems, and hardware, both in person and over the phone, particularly in the Minneapolis/US regions and global offices.
• Manage IT resources, including workstations, laptops, projectors, and their inventory.
• Carry out Windows OS and Windows Server network administration, including creating and administering user accounts, and creating, administering, and troubleshooting network print devices, including network‑attached multi‑function printers (MFPs).
• Understand the function, configuration, and administration of Microsoft Windows Servers, including their peripheral devices such as backup systems, print queues, and data shares.
• Provide support for VM infrastructure using vSphere and Net App.
• Maintain the local area network for the Minneapolis office, including Cisco, Dell, Netskope, storage appliance(s), APC/UPS and other equipment used in the ongoing network operations.
• Monitor and troubleshoot the wide‑area network connection between the offices. Work with Internet Service Providers and other vendors to maintain the data communication lines.

Intermediate Level

Permanent position based out of Minneapolis, MN.

• The pay range for this position is $80,000.00 – $ per year.
• Medical, dental and vision coverage.
• Flexible Spending Accounts and Health Savings Account (if eligible).
• Basic Life and Accidental Death & Disability benefits.
• Long‑Term Disability coverage.
• 401(k) plan with pre‑tax and Roth options.
• Discretionary PTO for exempt employees and accrued PTO for non‑exempt employees.
• Potential discretionary bonus (cash and/or equity compensation).
• Employee Assistance Program.
• Financial Planning Services.
• Medicare Advisory Services.
• Backup childcare up to 10 days per year.
• Family forming support up to $10,000 annually for eligible expenses.
• Health care support services for employees with serious and complex health conditions.

This is a fully onsite position in Minneapolis, MN.

This position is anticipated to close on Feb 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.