UKG Administrator

Location:
Minneapolis, MN (Remote expectation of 1 day/week)

Duration: 9 Months

Scope of Services

• It is the intent of this document to outline a general description of the Scope of Services, the extent of services required, the relationship of this Scope of Services to other work and the agencies or other parties that will interact with the Supplier.
• The contents of this document are considered representative of the Scope of Services but are by no means conclusive.
• The UKG Administrator will assist with the day-to-day administration, support, and optimization of the UKG Telestaff and Workforce Management (WFM) modules.
• This role involves managing user accounts, configuring time and attendance systems (Pay Policies, Employment Terms, Work Codes, Hiring Rules, etc.), ensuring data integrity, resolving system issues, and delivering user training.

Potential Assignments are:

• Administer and configure UKG Telestaff and WFM modules to meet the organization’s needs.
• Maintain the user access, security roles, and workflows.
• Ensure data security by managing user access and system permissions according to best practices and organizational policies.
• Oversee the system integrates properly with other internal HR and payroll systems.
• Assist with manual data imports, exports, and updates between UKG and other systems.
• Provide technical support and troubleshooting assistance to end users.
• Escalate issues to the UKG support team when necessary and ensure timely resolution.
• Create and generate customized reports (time and attendance, payroll, compliance, etc.).
• Assist in audits and maintain compliance with labor laws, company policies, and internal controls.
• Work with City teams to recommend system improvements and upgrades.
• Lead implementation of UKG product updates, new features, and best practices.
• Test system upgrades and new features to ensure functionality and alignment with business needs.
• Conduct training sessions for new and existing employees.
• Provide knowledge transfer including proper documentation to City key personnel.