IT End-User Support Specialist

Niron Magnetics is scaling the world’s first advanced manufacturing process for the mass production of permanent magnets powered by its breakthrough material formulation. The company’s proprietary magnet technology based on Iron Nitride enables magnets that are inherently high magnetization, free of rare earths and other critical materials, and will drive innovation in various industries. Niron Magnetics is comprised of a team of professionals with a desire to make a positive impact on the global community.

We were named one of “America's Top Green Tech Companies” for 2024 and 2025 by TIME Magazine and the “Innovation of the Year” at the 2025 mHUB Fourth Revolution Awards.

Our team is made up of people who think big, dare to innovate, and strive to impact the planet through technological innovation for our customers. Ready to learn alongside amazing people, solve complex problems, and leave a legacy? Join our team.

Are you passionate about technology? As a Niron IT End-User Support Specialist, you will provide technology services for the company across the IT landscape (e.g. hardware, software, networking, telephony, technology acquisitions, audio/visual.) This position will troubleshoot and diagnose by working closely with our end-users with excellent customer service and clear communication. This position is a critical backbone by overseeing process, policy, and training documentation to ensure compliance and adherence to policies.

By working across our systems and infrastructure, the IT End-User Support Specialist will collaborate with various internal teams and vendors.

• Provide end-user support by identifying, diagnosing, and resolving issues related to hardware, network equipment, service centers, infrastructure, and enterprise applications
• Build, configure, and deploy new or replacement technology hardware, such as desktops, laptops, peripherals, telephones, etc.
• Provide administration of core Microsoft stack systems such as Active Directory (on premises and Azure), Entra, Exchange, M365, Teams, SharePoint, Teams Voice, etc.
• Provide network administration within our Meraki stack and Cato firewalls
• Coordinate with key support vendor-partners

• Ensure Niron’s Information Systems Security processes, workflows, and tools are utilized and adhered to according to policies
• Review policies and procedures, property security mechanisms, and user provisioning across all applicable technology systems

• Manage and support IT projects which could include research, analysis, vendor selection and coordination, scheduling, communications, and documentation

• Review departmental policies and procedures for accuracy, create
• Maintain documentation for IT systems and procedures
• Communicate relevant technology related news, updates, changes, etc. to employees.

• Execute technology related purchasing and acquisitions, invoice administration, and tracking
• Other duties as assigned

• High School diploma or GED required.
• Minimum of 4 years of directly applicable experience
• Strong verbal and written communications skills
• Strong interpersonal and customer service skills
• Strong knowledge of networking, operating systems, and cybersecurity.
• Problem solving skills and the ability to work in a fast-paced, growing environment

• Experience with in multiple Information Systems disciplines (Hardware support, applications support, telephony, networking, Active Directory, etc.).

• Salary range: $75,000 - $90,000 annually, depending on experience, education, and skills
• Equity position in Niron via stock option grant
• Comprehensive medical, dental, and vision insurance
• 401k plan with company match
• Paid vacation, sick time, and holidays
• Experience in a fun, high-performing, manufacturing environment