Senior Salesforce Administrator

Hi, we’re Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

We’re looking for a Salesforce Administrator to provide user support and maintain the Salesforce platform. It will be essential to build relationships with multiple technical teams including Product Engineering teams, architects, and external vendors. We are B2B Marketing and Sales and B2C Service, so having a variety of experience and process knowledge will be helpful to your success. Both oral and written communication will need to be clear and helpful as this role will be responsible for supporting many business and technology users.

The person in this role will be highly collaborative and curious, communicate often and proactively, and is enthusiastic about the details.

• Intake and triage questions from business users
• Troubleshoot production issues collaboratively with the Gravie Salesforce team
• Demonstrate standard Salesforce features and solutions built for Gravie
• Support Third Party Application and deliver new features for technologies like Pardot, ON24, Agiloft, Conga Composer, Zoom Info, Benefit Flow, and Own Backup
• Lead data hygiene efforts by performing data loads, data fixes, and periodically review data health
• Support User Provisioning and Licensing/Access Management
• Support Credential/Access Management for Integrated Services
• Build reports and dashboards to support production issues or business needs
• Build declarative solutions in Salesforce
• Collaborate with other technology teams to deliver cross-platform solutions
• Manage communication and deadlines to deliver solutions on time
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

• Bachelor's Degree or equivalent experience
• Salesforce administrator certification
• 5 years of experience with Salesforce
• 3 years of substantial experience in with Sales, Marketing, and Service processes and software solution delivery
• Excellent communication skills
• Demonstrated success getting results through collaboration

• Salesforce advanced administrator certification (Salesforce administrator II)
• Salesforce app builder certification
• Health cloud or other Salesforce industries experience
• Jira and Copado experience
• Previous start up company experience
• Healthcare industry experience

In order to create a more equitable and sustainable future for employer-sponsored health insurance, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.

The salary range for this position is $98,250 - $163,750 annually. Numerous factors including, but not limited to, education, skills, work experience, certifications, etc. will be considered when determining compensation. In addition to base salary, this position is also eligible to participate in Gravie’s annual bonus program. Stock options may also be awarded as part of the compensation package.

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, generous PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and paid paw-ternity leave.

• We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.
• We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
• Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% – nearly 40…