Senior Support Engineer

Job Description

As a Service Support Engineer, you are a trusted technical partner and frontline problem‑solver, providing high‑quality IT support across all applications, operating systems, and hardware. Your expertise in user support, troubleshooting, and service management enables you to resolve issues efficiently and ensure seamless day‑to‑day operations for employees at every level. Whether assisting users in person, over the phone, or remotely, you deliver a consistent, reliable support experience that strengthens productivity and minimizes downtime.

In this role you will be based in the Minneapolis office and serve as a key support resource for all locations. You will focus primarily on general IT service desk functions—responding to incidents and requests, maintaining system readiness, and helping drive operational excellence across our global environment. Through strong technical knowledge, clear communication, and a commitment to service quality, you help ensure our technology ecosystem remains stable, secure, and responsive to business needs.

• Respond to incidents and requests, maintain system readiness, and help drive operational excellence across our global environment.
• Provide general user support for all installed applications, operating systems, and hardware both in person and over the phone, particularly in the Minneapolis/US regions and Global offices.
• Manage IT resources, including workstations, laptops, projectors, and their inventory.
• Carry out Windows OS and Windows Server network administration, including creating and administering user accounts and troubleshooting network print devices.
• Understand the function, configuration, and administration of Microsoft Windows Servers, including peripheral devices such as backup systems, print queues, and data shares.
• Provide support for VM infrastructure using vSphere and Net App.
• Maintain the local area network for the Minneapolis office, including Cisco, Dell, Netskope, storage appliances, APC/UPS & other equipment used in ongoing network operations.
• Monitor and troubleshoot the wide‑area network connection between the offices, working with Internet Service Providers and other vendors to maintain the data communication lines.

• Install, configure, and support hardware including Microsoft laptops, tablets, Dell workstations, Lenovo laptops, HP and Canon printers, networked copiers, mobile devices (iOS and Android), LCD projectors, Bloomberg terminals, wireless cards (WWAN & Wi‑Fi), MS Teams phones, audio‑video conference units, and other computer and network peripherals.
• Install and configure operating systems and application software including Windows OS, Microsoft Office Suite, Microsoft Outlook in an Exchange‑Hosted (O365) environment, MS Teams, MS AVD (Azure Virtual Desktop), Netskope, Adobe products, and various financial information software, as well as special non‑standard and custom applications explicitly created for the client.

• Desktop, Windows 10, support, troubleshooting, Active Directory, Windows, customer service, hardware, technical support, help‑desk support, Office 365, O365, ticketing system, service desk, Outlook, Service Now, hardware support, application support.

Intermediate Level

Permanent position based out of Minneapolis, MN.

The pay range for this position is $80,000.00 – $ per year.

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for qualifying out‑of‑pocket expenses; a Health Savings Account may be available.
• Basic Life and Accidental Death & Disability benefits.
• Long‑Term Disability coverage.
• 401(k) plan (pre‑tax and Roth); eligible employees receive discretionary PTO.
• Potential discretionary bonus (cash and/or equity compensation).
• Employee Assistance Program.
• Financial Planning Services.
• Medicare Advisory Services.
• Backup childcare (up to 10 days per year).
• Family building support (up to $10,000 annually for fertility‑related expenses).
• Health care support services.

Fully onsite in Minneapolis, MN.

Position anticipated to close on Feb 27, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.