Jr. Business Analyst

Overview

The Jr Business Analyst will provide day-to-day support to end users across the organization, ensuring smooth operation of our ERP system (IFS). The analyst will troubleshoot issues, assist with system configurations, support process improvement efforts, and help drive user adoption through training and clear documentation.

The Jr Business Analyst reports to the Senior Manager of Business Systems.

• Provide frontline support for end-users, addressing inquiries, issues, and enhancement requests related to software applications via internal ticketing system and escalating as necessary.
• Maintain a high level of customer service with timely and professional communication.
• Troubleshoot system errors, data issues, and user challenges, escalating when needed.
• Set up new users in the system and provide initial navigation training.
• New account creation for Customer B2B portal and support ticket requests.
• Assist in managing user access, permissions and role updates.
• Help perform routine system maintenance, data audits, and integrity checks.
• Support testing of patches, upgrades, and new features.
• Provide 1:1 and group training sessions to support system adoption and proficiency.
• Provide ongoing support and training for new features and updates.
• Assist internal team to troubleshoot and resolve IFS related application problems, ensuring minimal downtime and disruption.
• Support basic data reporting, analysis, and cleanup initiatives.
• Assist with configuration changes under guidance of the Business Analysts.
• Participate in cross functional projects such as system enhancements, new module rollouts and integrations.

• Project Management - Effective coordination, implementation and change management skills.
• Driven - Works with a sense of urgency, has a strong desire to succeed.
• Problem Solving - Innovative, analytical, inquisitive; develops creative solutions.
• Organization - Attention to detail, thorough, creates efficiency; strong ability to work independently; successful time-management; proven ability to multitask and prioritize in a fast-paced, dynamic environment.
• Communication - Proficiency in verbal, written and listening skills.
• Interpersonal - Maintains confidentiality, keeps emotions under control, approaches others tactfully, works with honesty, integrity, and ethics.
• Innovation - Brings new ideas to the table.

• Bachelor's degree in Business, Information Systems, Finance, Accounting, or related field.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service mindset.
• Ability to learn new systems quickly, interest in ERP systems and business processes.
• Proficiency with Excel and basic data handling.
• Direct experience in supporting ERP & CRM platforms.

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.

Salary: $70,000 - $80,000 per year