ServiceNow CMDB Administrator, Senior
Listed on 2026-01-24
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IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, Systems Analyst
Overview
Join our team as a Service Now CMDB Administrator, Senior, where you ll play a pivotal role in managing and enhancing our Configuration Management Database (CMDB) to ensure accurate and reliable data for IT service management. This position offers a fantastic opportunity to collaborate with diverse IT teams and drive improvements in data management processes.
Responsibilities- Oversee the maintenance and accuracy of the CMDB, ensuring reliable data for IT service management processes.
- Lead the implementation of the Common Service Data Model (CSDM) and manage processes related to Asset and Configuration Management.
- Analyze CMDB data to identify trends and areas for improvement, designing automated processes for data management.
- Develop and document procedures for data collection, validation, and maintenance to enhance operational efficiency.
- Collaborate with IT teams to ensure data accuracy and resolve configuration-related issues.
- Generate regular reports on key performance metrics and compliance with industry standards.
- Provide training and support to IT staff on CMDB processes and tools.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- A minimum of 3 years of experience in IT Service Management, focusing on CMDB management and ITIL processes.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Proficiency in CMDB tools and software, with knowledge of Agile Methodology and Dev Ops.
- Excellent communication and interpersonal skills to foster collaboration across teams.
- ITIL Foundation certification is preferred.
- Experience with Service Now and related ITSM tools.
- Ability to mentor and guide team members on CMDB best practices.
We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute their unique perspectives.
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team.
The pay range for this role is $38 - $73 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
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