Oracle Cloud ERP Support Analyst; client facing GC or USC
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-01-24
Listing for:
Revolution Technologies
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Location: Onsite – Minneapolis, MN
Duration: 6-month contract
OverviewClient-facing, onsite role supporting business users at the client’s Minneapolis office. This position serves as the primary point of contact for Oracle Cloud ERP Finance and SCM support, delivering hands-on functional and technical assistance while ensuring a high-quality user experience.
Responsibilities- Act as the primary, onsite contact for local business users of Oracle Cloud ERP (Finance/SCM).
- Provide Level 1 functional and technical support, including incident triage, basic fixes, and workarounds.
- Intake incidents and service requests via phone, email, and ITSM tools.
- Reproduce issues, collect logs/screenshots/configuration details, and perform initial troubleshooting, including integration‑related issues.
- Apply documented SOPs and workarounds; contribute local knowledge to the support knowledge base.
- Escalate complex functional, technical, or integration issues to centralized Level 2 support and coordinate resolution.
- Track incidents, communicate status updates to stakeholders, and ensure accurate ticket closure.
- Support user onboarding, role provisioning, and basic end‑user training.
- Participate in regular syncs with centralized support to share trends and recurring issues.
- Hands‑on experience supporting Oracle Cloud ERP (Financials and/or SCM; HCM a plus).
- Working knowledge of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud or similar middleware).
- Ability to review logs, capture error payloads, and gather diagnostic artifacts.
- Basic SQL skills for data checks and validation.
- Experience with ITSM tools (e.g., Service Now, Jira, Remedy).
- Understanding of role‑based access control and user provisioning in Oracle Cloud.
- ITIL Foundation preferred;
Oracle Cloud training or certifications a plus.
- Strong client-facing and customer service orientation.
- Clear, calm, and professional communicator with business users.
- Strong problem‑solving skills and ability to work independently onsite.
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