Business Analyst

Overview

Business Analyst

Position Overview: The Business Analyst is responsible for analyzing and documenting business processes and providing technical support for IFS, the ERP and CRM platforms. The person in this role will collaborate with end-users, troubleshoot issues, and ensure that applications function effectively to meet business needs and requirements.

Reporting Relationship: The Business Analyst reports to the Senior Manager of Business Systems

Location: This role is remote; however, candidates must be located within the Central Time Zone (CST) to support team collaboration and business hours.

• Collaborate with stakeholders to understand their business objectives, needs and constraints.
• Elicit, document, and manage business objectives regarding system applications.
• Provide support for end-users, addressing inquiries, issues, and enhancement requests related to software applications via internal ticketing system.
• Set up custom views, reports, page configurations, and templates for end users when requested.
• Responsible for maintaining clean data within the ERP and CRM platforms and auditing the data periodically.
• Responsible for managing user permissions within the systems.
• Create and maintain comprehensive documentation for application configurations, processes, and troubleshooting procedures.
• Work with the business units to develop user guides and training materials to facilitate end-user understanding.
• Responsible for developing and maintaining end-user reports and dashboards utilizing both the ERP system and outside platforms such as Power BI.
• Conduct testing of new application features, patches, and updates.
• Assist IT department to troubleshoot and resolve IFS related application problems, ensuring minimal downtime and disruption.
• Coordinate with IT to ensure that IFS related applications meet performance, security, and usability standards.
• Collaborate with outside Vendors to address and resolve issues.
• Implement solutions to address root causes and prevent recurring problems.

• Skills/Knowledge
  • Data Analysis & Reporting – Collect, analyze and present data in a meaningful way to support decision-making and business performance
  • Project Management – Effective coordination, implementation and change management skills.
  • Driven – Works with a sense of urgency, has a strong desire to succeed.
  • Problem Solving – Innovative, analytical, inquisitive; develops creative solutions.
  • Organization – Attention to detail, thorough, creates efficiency; strong ability to work independently; successful time-management; proven ability to multitask and prioritize in a fast-paced, dynamic environment.
  • Communication – Proficiency in verbal, written and listening skills.
  • Interpersonal – Maintains confidentiality, keeps emotions under control, approaches others tactfully, works with honesty, integrity, and ethics.
  • Innovation – Brings new ideas to the table.

• Qualifications
  • Bachelor's degree in Business, Information Systems, Finance, Accounting, or related field.
  • Direct experience in supporting large ERP & CRM platforms. Experience with IFS Cloud is preferred.
  • Proficient in data analysis and report creation; experience with Power BI and SQL preferred.
  • Proven experience in supporting and maintaining software applications.

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.