Application Specialist

Job Description

The Application Specialist will be working with RBC Wealth Management’s Clearing and Custody Business line. As an Application Specialist, you will collaborate with business partners and across Information Technology teams to manage and drive application enhancements as well as ensure stability of existing applications.

The Application Specialist will be working with RBC Wealth Management’s Clearing and Custody Business line. As an Application Specialist, you will collaborate with business partners and across Information Technology teams to manage and drive application enhancements as well as ensure stability of existing applications.

• Serve as the primary point of contact to communicate any application updates to our business users or service desks
• Establish working expertise across key vendor platforms and understand their integration with internal RBC systems and support any production issues with the applications
• Create and maintain relationships with vendors’ technical staff
• Establish and implement criteria for the evaluation of 3rd party vendors and software, as well as participate in due diligence exercises
• Provide callbacks to firms for incidents and provide PIV for internal and external changes for the business line

• Ability to effectively communicate and build rapport with team members, stakeholders, and interface groups using a variety of techniques and collaboration from initiation to close
• Resolves conflicts/issues and reports through proper channels as appropriate

• 2-4 years of experience working in a technical support role or similar
• Basic understanding of web services, APIs, FTP, data query, cyber security standards, network architecture, etc.
• Proficiency in troubleshooting APIs
• Experience in managing service queues

• Proficient in Jira/Confluence and Service Now
• Knowledgeable in the Financial Advisory industry

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $55,000 - $95,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements that comprise our total compensation package, which includes the following: commission sharing eligibility for select roles, a discretionary bonus, a paid time-off plan, our 401(k) program with company-matching contributions, and our health, dental, vision, life and disability insurance.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Business, Collaborating, Communication, Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Relationship Building, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Address: 250 NICOLLET MALL: MINNEAPOLIS

City: Minneapolis

Country: United States…