MIN IT Service Specialist
Listed on 2026-01-17
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IT/Tech
IT Support
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation‑inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom‑line impact. To succeed, organizations must blend digital and human capabilities.
Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‑edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
You’ll Do
IT Service Specialist support the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and BCG IT priorities.
Responsibilities include:
- Bachelor’s degree preferred.
- 2 years experience in an equivalent role.
- Experience assessing issues with Windows 10/11, O365, VPN/network connectivity.
- Ability to diagnose problems and provide solutions and/or advance to the appropriate expertise area.
- Utilization of AI Agents, process improvement, and automation software.
- Basic skills in PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration.
- Solid understanding of MS Office products, including Outlook, PowerPoint, Word, and Excel.
- Excellent customer service skills.
- Strong organizational skills.
- Ability to multi‑task and handle tasks with varying priorities.
- Good judgment and problem‑solving skills.
- Proactive with a commitment to customer satisfaction.
- Ability to lift and carry objects, such as equipment and furniture, basic tool use.
*** For US locations only ***
In the US, we have a compensation transparency approach.
Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below.
The base salary range for this role in Minneapolis is $67,000.00 – $83,000.00.
This is an estimated…
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