Factory IT Support Specialist

Factory IT Support Specialist

• Manufacturing IT Support Specialist
• Factory Systems Support Technician
• IT Support Analyst – Manufacturing
• Factory Desktop Support Technician

Minneapolis, MN — Onsite (Primary work locations include Springtown and Normandale; Bloomington referenced for site operations).

• Position Type: Contract
• Contract Duration: 12 Months
• Start: As Soon As Possible
• Pay Rate: $28.12 – $28.13/hr
• Shift/
  
  Hours:
  
  B Shift: 6:30 PM – 6:30 AM, Monday–Wednesday, every other Thursday (12-hour rotating shifts in a 24x7 environment).

The Factory IT Support Specialist is part of a global wafer systems Factory IT Support team within a larger IT organization. This role supports mission-critical manufacturing systems in a 24x7 environment by installing, maintaining, and troubleshooting factory PCs, software, and infrastructure to maximize uptime and ensure compliance with global IT and security standards.

• Provide onsite factory IT help desk support during 12-hour rotating shifts.
• Install, configure, and maintain Factory PCs in accordance with factory standards.
• Diagnose and resolve incidents related to factory IT systems and applications.
• Record, track, and resolve tickets with timely customer feedback.
• Monitor alerts, service availability, and performance dashboards, responding with appropriate actions and escalations.
• Follow established troubleshooting guides (OCAPs) to resolve common application issues.
• Escalate or redirect issues to global IT support teams as required, providing regular updates.

• Perform security patching of factory systems to address vulnerabilities.
• Maintain compliance with information security initiatives including endpoint inventory, antivirus, and Windows patching.
• Adhere to desktop software license management procedures.
• Support and implement changes to factory PCs and systems in alignment with global IT standards and policies.

• Support wafer floor factory software and solutions hosted on factory PCs and in data centers.
• Provide IT support for planned maintenance activities at manufacturing sites.
• Assist with under-floor cabling in FABs to support new tool deployments and equipment movements.

• Participate in global projects to enhance and upgrade factory systems.
• Develop small-scale scripting and automation solutions as needed.
• Leverage GenAI tools to help develop and improve IT solutions.

• Interface with global IT organizations to ensure compliance with factory IT standards.
• Offer flexibility to cover additional shifts when required.
• Engage professionally with multiple customers simultaneously on complex technical issues.

• PC setup, installation, and maintenance
• Proficiency with Windows and Linux operating systems
• PC, software, and application troubleshooting
• Prior experience in help desk or application support
• Ability to work in a self-directed environment
• Strong customer service and communication skills

• IT support experience in a factory or manufacturing environment
• Experience with Service/Request Management tools (Service Now, Freshworks, JIRA, etc.)
• Coding or scripting skills
• Project execution involving IT systems

• Excellent time management and multitasking abilities
• Proactive, service-oriented mindset
• Innovation and problem-solving skills
• Willingness to work rotating day/night 12-hour shifts

Medical, Vision, and Dental Insurance Plans; 401k Retirement Fund.

We are a leading provider of data storage solutions, committed to innovation, sustainability, and employee development. Our teams collaborate globally to deliver cutting‑edge technologies that meet evolving customer needs.

• Collaborative and inclusive
• Passionate and driven
• Global reach

• Integrity
• Innovation
• Inclusion

GTT is a minority‑owned staffing firm and a subsidiary of Chenega Corporation, a Native American‑owned company in Alaska. As a Native American‑owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 banking, insurance, financial services, technology companies, and leading life sciences, biotech, utility, and retail organizations across the U.S. and Canada.