Factory IT Support Technician – Overnight Shift

Title
:
Factory IT Support Technician

Location
:
Bloomington, MN

Schedule
: 12-hour overnight shifts | 6:30pm — 6:30am Monday-Wednesday & every other Thursday

Job Type
:
Contract (12 months)

Compensation
: $25.00 – $28.00 per hour (W2)

Industry
:
Technology

We are seeking a Factory IT Support Technician to join a global wafer systems IT support team within a leading technology manufacturer’s IT organization. This role supports the production of recording heads in a 24×7 manufacturing environment and is based onsite at a major technology campus in Bloomington, MN. You will play a critical role in maintaining factory IT systems, ensuring uptime for mission‑critical equipment and software, and contributing to global projects that enhance factory operations.

As a Factory IT Support Technician, you will:

• Provide onsite IT help desk coverage in a 12-hour rotating shift (day/night).
• Install and maintain factory PCs according to established standards.
• Perform security patching and ensure compliance with information security initiatives, including endpoint inventory, antivirus, and Windows patching.
• Support wafer floor factory software and various solutions hosted in data centers.
• Diagnose and resolve incidents, record and track tickets, and ensure timely closure with customer feedback.
• Monitor alerts, service availability, and performance dashboards, responding promptly to maintain service levels.
• Follow troubleshooting guides (OCAPs) for common application issues.
• Collaborate with global IT teams to ensure compliance with factory IT standards and protocols.
• Implement and support changes to factory PCs and systems.
• Provide IT support during planned maintenance activities.
• Develop small-scale scripting or automation as needed and leverage GenAI for solutions.
• Lay underfloor cables in fabrication areas to support tool deployments and movements.

Required:

• Experience with PC setup and installation.
• Proficiency in Windows and Linux operating systems.
• Strong troubleshooting skills for PCs, software, and applications.
• Ability to work independently in a self‑directed environment.
• Prior experience with help‑deskflammatory support.
• Availability to work 12-hour rotating shifts (day/night).
• Onsite presence required.

Preferred:

• Coding skills and ability to develop automation scripts.
• Experience executing IT-related projects.
• IT support experience in a factory or manufacturing environment.
• Familiarity with service/request management systems such as Service Now, Freshworks, or JIRA.
• Degree, coursework, or certifications in IT.

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your couple’s needs. For details, please review theEine DAHL Benefits

Summary:

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step tenga connect with us. We look forward to meeting you!