Senior CX​/UX Designer; AI-First Innovation | Tax & Accounting - Hybrid; CT​/ET R0053144

Overview

Senior CX/UX Designer (AI-First Innovation | Tax & Accounting) - Hybrid (CT/ET) R0053144

Design AI-powered experiences that transform tax and accounting workflows.

About the Role

As a Senior CX/UX Designer, your mission is to create user-facing experiences that embed AI, machine learning, and automation into tax and accounting workflows. You will design solutions that simplify complex, compliance-heavy tasks while ensuring trust, transparency, and usability. This includes creating multi-modal prototypes and simulations for validation and moving quickly from hypothesis to customer journeys using tools like Miro, Figma, and Builder.io.

You will collaborate closely with cross-functional teams to deliver intuitive, compliant, and scalable AI-driven experiences. While you’ll contribute to improving internal design processes, the focus is on execution and delivery rather than defining enterprise-wide strategy.

Tax and accounting professionals need tools that reduce complexity and improve efficiency. AI can deliver this—but only if designed responsibly. This role ensures that AI-driven experiences are intuitive, compliant, and user-centric.

Wolters Kluwer Tax & Accounting | Wolters Kluwer Digital eXperience Group (DXG)

Hybrid
:
Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design, and work under the leadership of the Director, CX/UX Design. This role is a part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. Please view the site office location directory for potential office preferences nationwide.

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• AI-powered features for tax/accounting users improve workflow efficiency and usability.
• Solutions meet regulatory compliance, data privacy, and accessibility standards.
• Prototypes and design systems accelerate delivery without compromising quality.

• Proven experience designing AI-powered user experiences for enterprise applications.
• Familiarity with agentic workflows, automation principles, and ML concepts.
• Expertise in enterprise UX for regulated domains (tax/accounting experience preferred).
• Strong understanding of data privacy, compliance, and ethical AI.
• Advanced prototyping and design system integration skills.
• Experience facilitating design thinking workshops and JTBD mapping.
• Hands-on experience with AI design tools (e.g., Builder.io, Miro AI, Figma Make).
• Excellent collaboration and communication skills.

• Adoption of AI-driven features by tax/accounting professionals.
• Measurable improvements in user efficiency and trust.
• Compliance with financial regulations and WCAG 2.1 AA standards.
• High-quality prototypes delivered on time and aligned with product goals.

• User-Facing AI Integration: Design experiences that embed AI/ML/automation into tax and accounting workflows, including predictive UX and conversational interfaces.
• Domain-Centric Design: Create solutions tailored for compliance-heavy environments in North America.
• Execution Excellence: Deliver high-fidelity prototypes and design system components using advanced tools.
• Compliance & Trust: Ensure adherence to financial data privacy, security, and WCAG accessibility standards.
• Cross-Functional Collaboration: Work with engineers, data scientists, product managers, and compliance teams to bring designs to life.
• Continuous Improvement: Contribute to refining design practices and workflows through hands-on implementation.

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available.

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Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate…