Field Service Technician - C1 Gov

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Field Service Technician provides repair and maintenance support for telecommunication systems, including performing moves, add and changes (MAC). This individual will report onsite daily at the customer’s facility to ensure reliable operations of voice infrastructure. This position requires strong interpersonal skills to deliver exemplary customer service. This individual must be technically adept and able to use logic and decision-making to effectively troubleshoot problems.

Essential Functions

• Provide onsite technical support for the customer’s phone systems, including configuration, testing, and maintenance.
• Performs software and firmware updates to system processors, system circuit packs, IP stations, and associated equipment.
• Perform routine adds, moves, and changes (MACs) to telephony equipment and user profiles.
• Monitor system performance, proactively identify issues, and implement corrective actions to minimize downtime.
• Troubleshoot and resolve hardware, software, and connectivity problems related to the phone system.
• Collaborate with customer IT staff and vendor support teams to elevate escalated and resolve complex issues.
• Maintain accurate documentation of configurations, system changes, and support activities.
• Provide end-user support and training as needed on phone system features and functionality.
• Ensure compliance with customer policies, security requirements, and operational standards.
• Provides support and assistance whenever called upon, including after-hours work when required.

Required Qualifications

• Active Dept of Energy Q Clearance or DoD Top Secret
• UC Certifications
• Three or more years of experience in the maintenance of UC Systems
• Ability to work with little or no supervision
• Strong understanding of LAN/WAN - Route/Switch technologies and protocols that support VoIP
• Excellent verbal and written communication skills
• Proficient with Microsoft Word, Outlook, PowerPoint, & Excel
• Requires a valid driver's license

Desired/Preferred Qualifications

• Strong sense of urgency and commitment to get the job done
• Excellent customer service skills
• Sec+ or equivalent network security certification
• UC Certifications in Voice Specialization
• Experience and knowledge of change management principles, methodologies, and tools.
• Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion.

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: United Healthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent Care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse
* Legal/ Plans
* Tele Health
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* 10…