Technology Consulting - Managed Services - Information Technology Outsourcing; ITO - Senior Manager
Listed on 2026-01-15
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IT/Tech
IT Project Manager, IT Consultant, IT Support
Technology Consulting – Managed Services – Information Technology Outsourcing (ITO) – Senior Manager
Location:
Anywhere in Country
As a Senior Manager in EY’s Managed Services practice, you will lead the delivery and transformation of large‑scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY’s quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.
Key Responsibilities- Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
- Lead the end‑to‑end delivery of managed IT services, including infrastructure, applications, and service desk operations.
- Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
- Drive innovation and transformation initiatives, including cloud migration, automation, and AI‑enabled service delivery.
- Collaborate with clients to align IT services with business objectives and digital strategies.
- Lead cross‑functional teams across geographies, ensuring effective collaboration and performance.
- Mentor and develop junior team members, fostering a culture of excellence and continuous learning.
- Manage budgets, forecasts, and profitability of ITO engagements.
- Ensure compliance with contractual obligations and support contract renewals and expansions.
- Identify and mitigate delivery risks, ensuring adherence to EY’s risk management and compliance frameworks.
- Support audits, security assessments, and regulatory compliance efforts.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master’s preferred.
- 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.
- Proven experience managing large‑scale, multi‑tower ITO engagements.
- Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., Service Now).
- Excellent communication, negotiation, and stakeholder management skills.
- PMP, ITIL, or similar certifications are a plus.
- Comprehensive compensation and benefits package. Base salary range for all geographic locations in the US is $151,500–$346,000. For New York City Metro Area, Washington State and California (excluding Sacramento), the range is $181,800–$393,200. Total Rewards includes medical, dental, pension, 401(k), and a range of paid time off options.
- Hybrid model with 40–60% in‑person client service engagement.
- Flexible vacation policy tailored to personal circumstances, including EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves.
EY accepts applications for this position on an ongoing basis. For those living in California, please for additional information.
EY is committed to high ethical standards and integrity. All candidates must demonstrate these qualities.
EY provides equal employment opportunities and is committed to providing reasonable accommodation to qualified individuals with disabilities. Contact 1‑800‑EY‑HELP3 for assistance.
Are you ready to shape your future with confidence? Apply today.
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