Help Desk Technician

We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you.

If you enjoy working on a team towards continual improvement, we want to hear from you!

Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic.

Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technical support requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills.

Compensation: $22 - $26 hourly rate

Benefits include:

Medical and Prescription Drug with a Company Vision Program

Dental

A generous PTO program

Paid Parental Leave

Gym Reimbursement Program and Company Paid Wellness Coach

Online Virtual Care

Company Paid Life Insurance for Employee, Spouse, Children

Company Paid Long and Short-Term Disability

Company Paid Employee Assistance Program

Flexible Spending Account

Education/Tuition Reimbursement Program

401(K) – Company Match 100% up to 4%

Bereavement Leave

Volunteer Time Off Program

Holiday Pay

Employee Water Program – Free Water

Referral Bonus

Daily Pay

Onsite wellness coaching and physical therapy

Responsibilities include:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Handle Tier 1 helpdesk escalations through a ticketing system
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Manage and monitor internal assets to ensure accurate inventory records
• Support administration of phone system
• Support audio and video equipment in conference rooms
• Write training manuals as needed
• Other duties may be added and/or assigned as needed

Qualifications and Skills:

• Windows 10 and 11, Office 365
• Active Directory maintenance and user support
• Window based device such as laptops, workstations, printers, scanners, etc.
• Mobile devices (iOS, Android)
• Client PC connectivity - Ethernet, TCP/IP and VPN
• File server knowledge
• Microsoft certifications a plus
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• 2 years+ experience working in a Microsoft Windows environment