Director II, Customer Experience Products & Platforms

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Responsible for developing and delivering one or more end-to-end services for specified IT functions and/or business units (BU). Drives overall IT planning efforts; ensures alignment with enterprise IT strategy and standards. Manages IT portfolio in collaboration with other IT and business leaders. Responsible for IT financial budgets including capital, O&M, in servicing and value realization. Directs strategic application, infrastructure, and/or network development, support, maintenance, operations for all delivery functions.

Develops and coaches teams.

• Relationship Management:
  Build strong effective partnerships with internal and external teams;
  Strong executive presence; able to influence and navigate complex and competing interest of multiple stakeholders
• Strategy and Planning:
  Develop and manage strategic technology plans and roadmaps;
  Collaborate with IT and business leaders to build and develop the long and mid-term strategic plans to enable business objectives;
  Drive process improvements and IT service optimization
• Operational / Delivery Management:
  Manages identification, investigation and solving production problems, including preventative measures and appropriate communication to clients regarding resolution; has in-depth knowledge of business operations and drives ongoing improvements in IT performance
• Portfolio Management:
  Management of investments, projects and activities within an IT portfolio;
  Manage objectives, priorities, delivery and financials
• Talent Development:
  Develop a high performing team by building skills through coaching, mentoring and ongoing training and development;
  Creates an environment of continuous learning and growth development;
  Develops leadership talent across the organization and develops plans for enhancing organizational talent
• Financial Management:
  Manages financial budgets: capital, expense and in servicing;
  Manages regulatory commitments as appropriate;
  Effectively prioritizes financial spend based on strategic company objectives;
  Ensure financial prudency on behalf of customers and shareholders

• Bachelor's degree in business, IT or related field or equivalent experience;
  Master's degree preferred.
• Sound understanding of core business processes, industry trends, technology and IT environments.
• Ten years of IT experience and/or integrated utility and regulatory business.
• Experience building and developing teams.
• Experience managing leaders of teams.
• Exceptional relationship management and communications skills.

• Proven experience leading digital product organizations with a track record of maturing teams from project-based delivery to a product operating model, fostering ownership and accountability across cross-functional teams
• Demonstrated ability to articulate and measure business value
  , including building business cases that tie product investments to measurable outcomes such as digital adoption, customer satisfaction (NPS/CSAT), cost-to-serve reduction, and call deflection
• Experience driving operational efficiencies while delivering exceptional customer experiences that increase self-service adoption and reduce customer effort
• Strong executive presence with superior business relationship management skills, including experience presenting to senior leadership, facilitating trade-off conversations, and influencing prioritization across business units without direct authority
• Familiarity with digital customer experience platforms, including CMS (Adobe Experience Manager, Sitecore), CRM/contact center solutions (Salesforce), and mobile application delivery
• Experience leading product teams in scaled Agile environments
  , with a focus on value-driven roadmap prioritization balancing customer outcomes against cost and effort
• Utility or energy…