Technical Support - Service Desk

Description

Provide Help Desk support by being point of contact for internal users seeking technical assistance on issues related to software, hardware, and network connectivity; analyze and troubleshoot software and hardware issues through resolution. Assist users with smartphone and mobile device network connectivity issues. Provide Hardware Support by maintaining firm assets, including installing, configuring, diagnosing, repairing and upgrading firm hardware including PCs, thin clients, and scanners while ensuring optimal performance.

Maintain an up-to-date firm asset inventory.

• troubleshooting
• windows support
• outlook
• ticketing system
• customer service oriented
• technical support
• customer service
• help desk support
• windows 10
• desktop support

• Troubleshoot and assist callers in solving systems, software, hardware, and procedural problems. Ensures issues are tracked through resolution in a timely manner; works with internal IT team or external technical support as needed for resolution of unresolved issues.

• Maintain a ticketing system for tracking purposes of all help desk calls with detailed and accurate documentation of assistance provided; analyze call ticket history to discover any underlying issues or trends.

• Assist in setup of AV equipment in conference rooms; assists users with email account setup on smartphones.

• Set up user workstations; handle moving and hookup of equipment during office moves; install and configure the firm's computer hardware operating systems and applications on thin clients and PCs; manage and configure UI for scanners; diagnose and solve hardware faults; elevate unresolved hardware problems to external support vendor when needed.

• Maintain hardware inventory database; manage firm's check‑out pool of hardware, including laptops, mobile hotspots, etc.

• Create and maintain detailed instructional documentation of all processes performed. Assess and track down resolutions to internal customer issues and requests with a sense of urgency and resolve to provide an answer or update on the status of the incident or request. Other duties may be assigned.

Entry Level

Contract position based out of Minneapolis, MN.

The pay range for this position is $20.00 – $27.50/hr.

Benefits (subject to eligibility and terms):

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
  
  Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite in Minneapolis, MN.

Position anticipated to close on Jan 15, 2026.

TEKsystems is an Allegis Group company that provides business and technology services, supporting a large portfolio of clients including many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.