Strategic Onboarding Manager

What You’ll Do

• Lead end-to-end onboarding for global enterprise and strategic customers, from contract signature through go‑live.
• Own and guide complex technical implementations, including M365, SSO, SCIM, and other enterprise integrations.
• Partner cross‑functionally with Product, Engineering, and Technical Specialists to design, validate, and deliver customer‑specific architectures and requirements.
• Drive enterprise change management, including stakeholder alignment, rollout planning, and communication strategies for global deployments.
• Ensure a clean, well‑structured transition from onboarding to Customer Success, setting customers up for rapid time‑to‑value and sustained adoption.
• Capture learnings from strategic onboardings and continuously improve enterprise onboarding frameworks, playbooks, and processes at scale.

• 5+ years of experience leading complex enterprise implementations or onboarding programs, ideally in B2B SaaS.
• Proven experience working with global enterprise or strategic customers, including senior and executive stakeholders across regions.
• Strong technical fluency in enterprise IT environments, with hands‑on experience in areas such as M365, SSO, SCIM, or identity integrations.
• Background in solutions architecture, sales engineering, or a highly technical customer‑facing role is a strong advantage.
• Excellent communication, project management, and presentation skills, with the confidence to lead demanding enterprise customers through change.
• Have experience in cybersecurity, security awareness, or human risk management.
• Have worked with Fortune 500 customers or highly regulated industries (e.g., finance, healthcare, critical infrastructure).
• Understand hybrid enterprise environments, including on‑prem and cloud‑based systems.
• Have helped build or scale onboarding frameworks in a fast‑growing SaaS company.