Technology Consulting_Managed Services_SAP Operations and Delivery_Manager

Technology Consulting – Managed Services – SAP Operations and Delivery Manager

Located:
Anywhere in Country

At EY, we’re all in to shape your future with confidence. We help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

In our Technology Operations and Service Delivery practice, this role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will deliver quality support and resolve issues that impact key business processes, products, and services. This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation  will run, maintain, and support technology projects post‑transition, ensuring successful deployment to the user community.

• Delivering quality support and resolving issues within the context of key business processes.
• Contributing to initiatives that drive continuous improvement and standardization.
• Ensuring adherence to service level agreements and operational level agreements established by service delivery.

Travel may be required as needed by external clients, and you will actively participate in client working sessions on a daily basis.

• Experience with SAP ERP systems (functional or technical), preferably S/4
  
  Hana, Rise, or Grow.
• Experience managing SAP delivery teams, offshore delivery, and driving offshore delivery.
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management, ITIL processes, and technology service management.
• Excellent communication skills, with the ability to build and manage relationships effectively.
• Critical thinking and complex problem‑solving abilities.

• Bachelor’s degree (4‑year degree).
• Typically, no less than 5‑7 years of relevant experience in SAP Operations or running SAP projects, or both.
• Expertise in Application Management is essential.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations.
• Solid understanding of Data Delivery and Management.
• Proficiency in Stakeholder Management.
• Familiarity with Technology Ecosystem Operations.
• Experience in Technology Service Management.
• Strong Troubleshooting Triage skills.
• Excellent relationship building and client trust skills.
• Strong communication skills, particularly in communicating with impact.
• Digital Fluency.
• Emotional Agility.
• Proficiency in Hybrid Collaboration.
• Strong complex problem‑solving abilities.
• Focus on driving outcomes.
• Learning agility to adapt to new challenges.

• Experience in managing technology projects and post‑transition support.
• A proven track record of delivering quality support in a fast‑paced environment.
• Familiarity with automation tools and continuous improvement methodologies.

We seek individuals who are proactive, adaptable, and eager to learn. Top performers in this role demonstrate a commitment to excellence and possess strong analytical skills, enabling them to navigate complex challenges effectively.

• A comprehensive compensation and benefits package rewarded based on performance. The base salary range for this role in the US ranges from $116,800 to $214,100. Specific ranges for major metros are $140,100 to $243,200.
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• A flexible vacation policy allowing you to decide your vacation time based on personal circumstances, along with designated EY Paid Holidays and various leaves of absence.
• Hybrid work model: most external client‑serving roles work together in person 40‑60% of the time during an engagement.

EY accepts applications for this position on an on‑going basis. If you are located in California, please click the provided link for additional information.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records. We are committed to providing reasonable accommodations to qualified individuals with disabilities, including veterans with disabilities. For assistance, please contact 1‑800‑EY‑HELP
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