Oracle Business Systems Analyst

Oracle Business Systems Analyst

Location:

Minneapolis, MN

Duration: 12+ Months contract (01/05/2026 to 12/31/2026)

Contract type: 12+ Months contract;
Must work on W2;
Onsite 5x/week Minneapolis.

Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.

We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We serve clients in SLED, financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

• Analyze business requirements and translate them into Oracle system solutions to enhance business processes and efficiency.
• Gather and document business requirements through interviews, workshops, and analysis of existing systems.
• Design and propose Oracle system solutions that align with business needs and objectives.
• Collaborate with stakeholders to ensure successful implementation of Oracle solutions.
• Conduct system testing and validation to ensure Oracle solutions meet business requirements.
• Provide training and support to end-users on Oracle systems and processes.
• First‑level technical and functional support for local business users of Oracle Cloud ERP.
• Triage incidents, perform basic fixes and workarounds, manage user requests, and elevate complex issues to the centralised L2 team.
• Serve as the primary point of contact for local end users (incident intake via phone/email/ITSM).
• Triage and resolve level 1 incidents and service requests; reproduce issues, collect logs/screenshots/config details, and perform initial troubleshooting for integration‑related failures.
• Apply documented workarounds and standard operating procedures; update knowledge base with local‑specific notes.
• Coordinate timely escalations to centralised L2 for complex functional, technical or integration issues.
• Track incident status, communicate updates to stakeholders, and close tickets in ITSM with appropriate notes.
• Assist with user onboarding, role provisioning requests and basic training for new/changed features.
• Participate in regular calls with central L2 and share trends/recurring issues for continuous improvement.

• 3+ years experience in Oracle Cloud ERP Finance and SCM.
• Intermediate level (3‑5 years experience) in Oracle Cloud Finance.
• Hands‑on experience supporting Oracle Cloud ERP (Financials/FSCM/HCM – specify modules used locally).
• Understanding of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud or middleware used).
• Ability to read logs and capture error payloads; familiar with error codes and how to gather diagnostic artefacts.
• Familiarity with SQL for simple queries and data checks.
• Experience with ITSM tools (Service Now/Jira/Remedy) and standard incident management workflows.
• Knowledge of role based access control and user provisioning processes in Oracle Cloud.
• ITIL Foundation preferred;
  Oracle Cloud certifications or vendor training a plus.
• Strong customer service orientation; clear, calm communicator with business users.
• Good problem solving skills.

$73.67/hr depending on experience.

Please click on the link below for our company benefits (URL removed).

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.