AEP​/AJO

Role

AEP / AJO Support role at Tata Consultancy Services

The AJO (Adobe Journey Optimizer) and AEP (Adobe Experience Platform) Monitoring and Support role is responsible for ensuring the efficient operation and stability of the Adobe Journey Optimizer and Adobe Experience Platform systems. The individual in this role will monitor the performance of these systems, troubleshoot any issues that arise, and provide support to users to ensure a seamless experience.

• 24X7 monitoring of the performance and health of the Adobe Journey Optimizer and Adobe Experience Platform systems to ensure optimal functioning and adherence to defined service level agreements.
• Identification and resolution of issues related to the Adobe Journey Optimizer and Adobe Experience Platform, including but not limited to system errors, data discrepancies, and integration problems.
• Provision of technical support to dev teams and business stakeholders from multiple lines of business, including answering queries, troubleshooting problems, and offering guidance on system usage and best practices.
• Management and resolution of incidents related to the AJO and AEP systems, ensuring timely resolution and minimal impact to users and business operations.
• Maintenance of accurate documentation of AJO and AEP processes, including standard operating procedures, troubleshooting guides, and knowledge base articles.
• Collaboration with cross‑functional teams, including marketing, data, and IT teams, to ensure smooth coordination and resolution of issues.
• Support of deployment activities and participation in pre‑deployment knowledge‑transfer sessions and review of design documents, inventory, and go‑live checklists.
• Willingness to work in a 24x7 shift rotation to provide round‑the‑clock support coverage.

$110,000 - $125,000 a Year

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

BACHELOR OF COMPUTER SCIENCE

Entry level

Full‑time

Other

IT Services and IT Consulting