EUC technician​/Site IT Support

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Responsibilities and duties of the role include:

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
• Smart hands support for Server and Network devices
• Train the Trainer

• Strong Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in Service Now module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End‑to‑end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life‑cycle management for each asset to maintain warranty information, refresh date and end‑of‑life information
• Knowledge of Service Now, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer

$50,000 - $70,000 per annum

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Entry level

Full‑time

Information Technology

IT Services and IT Consulting