More jobs:
AEP/AJO
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-01-01
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Join to apply for the AEP / AJO Support role at Tata Consultancy Services
Job DescriptionThe AJO (Adobe Journey Optimizer) and AEP (Adobe Experience Platform) Monitoring and Support role is responsible for ensuring the efficient operation and stability of the Adobe Journey Optimizer and Adobe Experience Platform systems. The individual in this role will monitor the performance of these systems, troubleshoot any issues that arise, and provide support to users to ensure a seamless experience.
Key Responsibilities- 24X7 Monitoring of the performance and health of the Adobe Journey Optimizer and Adobe Experience Platform systems to ensure optimal functioning and adherence to defined service level agreements.
- Identify and resolve issues related to the Adobe Journey Optimizer and Adobe Experience Platform, including but not limited to system errors, data discrepancies, and integration problems.
- Provide technical support to Dev teams and Business stakeholders from multiple lines of businesses, answering queries, troubleshooting problems, and offering guidance on system usage and best practices.
- Manage and resolve incidents related to the AJO and AEP systems, ensuring timely resolution and minimal impact to users and business operations.
- Maintain accurate documentation of AJO and AEP processes, including standard operating procedures, troubleshooting guides, and knowledge base articles.
- Collaborate with cross‑functional teams, including marketing, data, and IT teams, to ensure smooth coordination and resolution of issues.
- Support deployment activities and participate in pre‑deployment knowledge transfer sessions and review design documents, inventory and go‑live checklists.
- Willingness to work in a 24x7 shift rotation to provide round‑the‑clock support coverage.
BACHELOR OF COMPUTER SCIENCE
Employee Benefits Summary- Discretionary Annual Incentive
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans - Family Support:
Maternal & Parental Leaves - Insurance Options:
Auto & Home Insurance, Identity Theft Protection - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement - Time Off:
Vacation, Time Off, Sick Leave & Holidays - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
$110,000 - $125,000 a Year
Seniority Level- Entry level
- Full‑time
- Other
- IT Services and IT Consulting
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