Associate Salesforce Business Analyst

Company Description

When it comes to being wild, we know a thing or two. We’re not afraid of trying something new or the hard work it takes to make it happen. It’s in our DNA. We’ve turned a family recipe into a new snacking category. And the wilderness into the world’s largest meat snack business, that’s still proudly family owned and operated.

We’re a company built by innovators, and are driven to not only satisfy your hunger, but to also feed your journey – whether that journey is on the road, on the run, at the campground, at the playground, in the office or in the moment. It’s a journey we share with you. It’s the journey forward of our people, of our communities, of our category…with a reverence for quality and an irreverence for the status quo.

At Jack Link’s Protein Snacks, we see every moment of every day as an opportunity to move forward, to forge new ground. To realize our vision of becoming the World’s #1 Protein Snack Company. We never give up. You never give up. Together, we keep going. Are you wild enough to join us?

Jack Link’s Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Family-owned and operated with headquarters in Minong, Wisconsin, Jack Link’s Protein Snacks also has a large corporate hub in Downtown Minneapolis, Minnesota. The company is made up of over 4,000 passionate team members, across 11 countries, who share an uncompromising commitment to delivering awesome products and feeding the journey of those who move things forward.

The Jack Link’s Protein Snacks portfolio of brands includes, Jack Link’s, Lorissa’s Kitchen, MATADOR Jerky, BiFi and Peperami.

JOB DESCRIPTION SUMMARY The Associate Salesforce Business Analyst role at Jack Link’s will partner with others in the Global Salesforce Team and with Business Teams across the enterprise to support existing solutions and participate in enhancements and rollouts of new Salesforce capabilities. The role is a blend of system support and data management, partner assistance and training, and project work.

• Collaborate with developers, SMEs and the Global SF Team leadership to translate business requirements into technical solutions.
• Track, document, and follow up on bugs and enhancements.
• Light configuration as needed
• Contribute to process documentation for Salesforce systems and integrations
• Support data quality through recurring maintenance activities using imports/exports tools like Data Loader, Salesforce Inspector, or Data Import Wizard.
• Develop and maintain reports and dashboards.
• Assist in testing activities. Evaluate risks of system changes across regions and markets.
• Maintain sandbox environments.
• Other duties as assigned

• Working with business partners (SMEs, End-Users, Country Leads, IT, others), collect and analyze business needs and user requirements through workshops, interviews, and process reviews.
• Document user stories, use cases, and acceptance criteria. Maintain the product backlog in alignment with the SF Global Team.
• Provide first-level support to users to resolve issues with access, data entry, navigation and related needs.
• Educate country SMEs and provide SME support for the teams without one.
• Develop and maintain training materials
• Organize partner meetings, meeting follow-up activities, assemble presentations, and perform other similar activities.
• Conduct training sessions and onboarding for new users.
• Support regional and international Salesforce rollouts and new-hire onboarding.

• Under the direction of the Salesforce Global Lead, manage small projects or lead cross-functional initiatives
• Participate in Salesforce-related projects and system enhancements
• Coordinate closely with Developers, SMEs and the Global SF Team
• Compile potential risks of system changes across regions and markets to share with the Global SF Team

The physical demands described here are representative of those that must be met by an Team Member to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform…