Application Support Administrator

Requirements

• Bachelors degree in information systems, computer science, or a related field, or equivalent professional experience
• At least 5 years of experience in IT systems administration and/or enterprise application support
• Strong knowledge of enterprise application management
• Practical experience with Microsoft 365, Teams, SharePoint, and Adobe Creative Cloud
• Familiarity with Identity and Access Management (IAM) solutions like One Login, Entra /Azure AD, and Active Directory
• Experience in vendor and software licensing management
• Preferred skills in scripting and automation (Power Shell, Python, APIs)
• Strong analytical and troubleshooting capabilities
• Excellent communication skills to interact with both technical and non-technical teams
• Exceptional organizational skills with the ability to handle multiple tasks simultaneously
• Detail-oriented mindset with a commitment to documentation and process adherence

• Serve as the primary technical owner for enterprise and plant applications, which include systems like 8×8, SSO integrations, Jira, Appian, and Red Zone
• Conduct routine maintenance, updates, and patches for applications
• Provide on‑call support and cover after‑hours requirements as necessary
• Diagnose and resolve application‑related issues in collaboration with the Help Desk
• Monitor application performance and availability, escalating issues to vendors when required
• Maintain vendor relationships for support issues, escalations, and software updates
• Collaborate with HR, Finance, Operations, and other departments to gather requirements and translate them into actionable tasks
• Manage licensing and user provisioning for designated applications
• Work closely with the infrastructure systems administrator to coordinate application dependencies such as servers, storage, and networking
• Assist with identity and access management initiatives (including One Login, Entra /Azure AD, Active Directory)
• Develop and maintain documentation, runbooks, and knowledge base materials
• Utilize or develop scripting tools (like Power Shell, API integrations, etc.) to optimize routine tasks
• Identify and implement improvements to enhance application stability, security, and user experience
• Provide backup support for core system administration tasks, including management of Windows Server, VMware, and backups
• Participate in cross‑training with team members to ensure operational coverage
• Adhere to food safety guidelines, training, policies, and procedures
• Perform additional job‑related duties as necessary

At Rise Baking Company, we aim to enhance our systems administration capabilities by focusing on enterprise and plant‑level applications while facilitating vendor coordination and user support. Located in various regions, we offer a well‑rounded benefits package, including eligibility for annual bonuses, recognition programs, and 401(k) contributions, all aimed at supporting our employees. We pride ourselves on our people being our most valuable asset, and we are committed to maintaining a supportive and collaborative work environment.