Platform Support Engineer

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer‑centric health benefit solutions that people can actually use. Our industry‑changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

Gravie is looking for a Platform Support Engineer who will play a key role in keeping our internal application development platform running smoothly and supporting the engineering teams who rely on it. Our ideal candidate is a highly motivated, goal‑oriented, team‑focused engineer with a passion for automating systems and infrastructure. In this role, you’ll troubleshoot platform capabilities, monitor and report on support workflows, produce high‑quality documentation, and assist our development teams to utilize our cloud platform to their fullest potential.

• Support Gravie’s internal applications development platform and assist development teams in utilizing and troubleshooting the platform’s capabilities.
• Monitor and report on support processes, workload and support demand.
• Collaborate with engineering and testing teams to implement support processes, triage support requests and design and develop fixes.
• Provide support and assistance to engineering teams on utilization of our development platform capabilities.
• Contribute to the design and implementation of proactive platform and application monitoring systems, ensuring optimal health, performance, and security of Gravie applications.
• Ensure the production of comprehensive, high‑quality system documentation, setting standards for technical communication within the team.
• Exemplify and champion Gravie’s core values of authenticity, creativity, curiosity, empathy, and outcome orientation, inspiring your team to do the same.

5+ years of relevant experience that includes:

• 1 - 2 years’ experience collaborating with technical users to triage and resolve technical problems and bugs.
• 1 - 2 years’ experience administering CI/CD tools such as Jenkins, Git Lab, or Code Pipeline.
• 1 - 2 years’ experience with server configuration, software installation and administration including limited scripting in a Linux environment.
• 1 - 2 years’ Experience installing software in a major public cloud provider (AWS, Google, Azure).
• Familiarity using cloud infrastructure definition tools such as AWS Cloud Formation/CDK and Terraform.
• Familiarity with monitoring systems such as AWS Cloud Watch and Datadog to troubleshoot technical problems.
• Familiarity with SQL and the ability to formulate simple queries.
• Strong organizational and communication skills, with the ability to collaborate across technical teams.
• Desire to learn new technologies and deepen your platform, cloud and automation skills.
• You must be eligible to work in the United States without need of sponsorship now or in the future.

• Bachelor’s degree
• Previous experience at a high growth company

In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission‑driven work, and an above average total rewards package.

The salary range for this position is $82,500 - $137,500 annually. Numerous factors including, but not limited to, educations, skills, work experience, certifications, etc. will be considered when determining compensation.

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and paid paw‑ternity leave.

At Gravie, we’re on a mission to reinvent health benefits for small and midsize businesses—making high‑quality, affordable healthcare accessible to employers and their employees. We believe better benefits lead to better…