Director-Delivery

Job Description

A dedicated point of contact based at a client’s location, responsible for managing the overall relationship, communication and delivery of IT services, ensuring alignment with client needs and expectations while fostering a strong working partnership on site. This role oversees the successful execution and completion of projects and service delivery, spanning strategic planning, team leadership, client management and operational excellence.

• Building and maintaining strong relationships with key client stakeholders at all levels, including decision‑makers and technical teams.
• Proactively communicating project updates, challenges, and successes to clients.
• Managing client expectations and addressing concerns promptly.
• Monitoring project progress against timelines and budgets, identifying potential risks and mitigation strategies.
• Ensuring quality standards are met throughout project execution.
• Coordinating with remote IT teams to deliver project deliverables on time.
• Identifying, assessing, and mitigating risks associated with project delivery and developing contingency plans to address potential issues.
• Managing project financials, ensuring profitability, and controlling costs.
• Managing and motivating the on‑site IT team, providing mentorship and performance feedback.
• Facilitating collaboration between on‑site and remote teams.
• Managing and directing teams of Project Managers and potentially other delivery‑focused roles, including remote or offshore teams.
• Overseeing resource allocation and staffing to ensure projects are adequately supported.

• Excellent communication and interpersonal skills.
• Strong technical knowledge across various IT domains.
• Project management expertise.
• Client‑centric approach and ability to build trust.
• Leadership and team management skills.
• Problem‑solving and analytical abilities.

Director

Full-time

Information Technology

IT Services and IT Consulting