Endpoint Technical Services Delivery Lead

Overview

Endpoint Technical Services Delivery Lead

Contract

About IDEXCEL, INC

Idexcel is a global staffing and IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.

Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

Description

TOP Technical skills to look for:

• Microsoft SCCM OSD – Image Development and Deployment

• Microsoft Deployment Toolkit (MDT ) – Image Development and Deployment

• Desktop related Group Policy Objects (GPO)

• Scripting with Powershell and VBScript

• Desktop and Application virtualization

TOP SOFT SKILLS to look for:

• High Quality Written and Oral Communications

• Innovation and Technology Planning

Description:

• TOP NOTCH communication skills are VERY important in this role. MUST MEET ALL ENGLISH PROFICIENCY REQUIREMENTS.

• The team consists of 3 members including the candidate working onsite, and 1-3 offshore team members in India.

• A solid understanding of desktop management technologies and processes (as listed in the JD) balanced with strong team leadership and client communications are key attributes to success in this position.

• This is a versatile role providing technical leadership, process assessment, and development in the Endpoint Management (Desktop Management) service streams.

• The Technical Lead role is asked to contribute to the estate of knowledge and process development for delivering End Point Management Services by participating as a Subject Matter Expert in Software Distribution Technologies, Image Development, and to provide oversight and interface with Application Packaging Teams.

• The Lead Technical Analyst must be capable of filling in or providing guidance to any member of the team he/she leads.

• Candidates must have strong organizational skills along with being process driven and conversely, must drive process development and adherence.

• The Lead Endpoint Tech is responsible to assess and recommend innovative use and implementations of new features and technologies related to desktop management in with the objective of enhancing our customer’s End User Experience while driving efficiencies into all aspects of our service delivery.

• The EPM Lead Tech must effectively work with other technologists in our teams to define and execute our service strategies.

• This role often will interface with client IT Management, and Account Management Teams, as well as with other technology team members from our organization.

• This person is responsible to assume a leadership role in overseeing the Desktop and Desk-side services, coordinating and monitoring dependencies and between End User Service, Enterprise Computing Platform Services, and Endpoint Management service streams.

• The Lead Tech may also serve as a top tier support resource for evaluating and remediating complex technical challenges faced by our clients and technology teams.

Key Technical areas of Expertise

Note:

• Candidates are expected to be familiar with purpose, function, and interactions of all areas of expertise listed below.

Day to Day Function:

• The Lead Tech will be called upon to lead a team of skilled managed desktop service analyst and desk-side support personnel, acting as the team’s liaison with the account team and our client.

• This is an onsite client-facing position.

• Candidate must have experience working with teams responsible for engineering, administering, and configuring Microsoft SCCM and utilizing it for software, patch, and operating system deployment.

• Candidate must also understand and support team members using Microsoft MDT and SCCM/OSD for image…