Help Desk Specialist

Sr. Technical Recruiter at The Ash Group

*** W2 Contract Only – No C2C – No 3rd Parties ***

The Ash Group is hiring a hands‑on Help Desk Specialist for our client (a major electricity and natural gas utility provider
) based onsite in Minneapolis, MN
.

This is a Level 2 deskside support role requiring 5–7 years of real‑world, in‑person experience supporting corporate end‑users. You will be responsible for full hardware/software lifecycle support, from new hire setups to advanced incident troubleshooting across both Windows and (some) Mac environments.

• Compensation: Competitive pay rate of $25 per hour.
• Benefits: Medical, dental, vision, and direct primary care benefits. After six months of employment, enjoy a 4% matched 401(k) plan with immediate 100% vesting.
• Duration:
  12-month contract with potential for extension.
• Location:
  100% Onsite in Minneapolis, MN (Full-time, standard hours).

• Provide Level 2 deskside support for internal employees, handling incident tickets and managing service requests.
• Execute full hardware lifecycle support, including imaging machines
  , loading software, and conducting new hire setups (laptops/desktops).
• Troubleshoot complex hardware and software incidents, primarily supporting Windows 11 and Office 365 environments.
• Utilize an incident management system (experience with Service Now is preferred) to track and resolve tickets efficiently.
• Collaborate within a supportive team environment, demonstrating strong problem‑solving and communication skills with end‑users.

• 5–7 years of dedicated experience in an in‑person, deskside support role (not strictly call center support).
• Proficiency in supporting and troubleshooting Windows 11 operating systems and the full Office 365 suite.
• Experience performing hardware and software installation, configuration, and repair for corporate‑grade laptops and desktops.
• A Valid Driver’s License and dependable transportation are required for minimal travel between local offices (mileage reimbursed).
• Strong communication and teamwork skills; exposure to Mac Books is a plus but not required.

Apply today to join a collaborative IT team, delivering essential support services for a leading utility company and directly impacting daily operations.

Associate

Contract

Information Technology

Utilities