Communication Insourcing - Engagement Specialist

Overview

BCinsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we provide nationwide customized benefit communication and administrative services supporting clients’ HR departments and their individual employees.

Location: Roseville, Minnesota (hybrid role: three days onsite and two days remote each week). The position provides support to our client, Presbyterian Homes and Services.

Annual Base Salary Range: $50,000 - $55,000, plus an incentive pay metrics.

• The Benefit Engagement Specialist (BES) is responsible for creating impeccable service by driving opportunities to conduct individual personalized benefit review sessions to educate and enroll on all core and voluntary benefit insurance products while building business relationships with our clients primarily in a face-to-face onsite environment operating at the client’s workplace.
• Serves as a Company Ambassador to Presbyterian Homes and Services by engaging in purpose-driven dialogue with the department leaders, providing support while exercising independent judgment to cultivate effective business relationships, and maintaining rapport with all case partners and the client’s employees.
• Participates in providing SME-certified-license knowledge in clients’ HR/Benefit meetings, NEO presentations, and group meetings for client’s managers to navigate the concerns of their department’s employees.
• Creates an approachable environment to engage and counsel employees about their core and voluntary benefit options and coverages. Exercises self-driven time management to efficiently respond to face-to-face impromptu service requests and provide timely answers to client and employee questions.
• Responsible for accurately inputting and capturing employee enrollment decisions, using appropriate system platforms or paper application processes, and following Life and Health licensure regulations and BCInsourcing’s quality assurance.
• Obtains and maintains an active Life, Health, and Accident Insurance Producer’s License including timely continuing education, and meets other licensing requirements and documentation, as directed by BCInsourcing’s Licensing guidelines. Serve as subject matter expert on mechanics of insurance to advise the client’s leadership and employees. Promptly notifies BCInsourcing’s Licensing Specialist of any information or situation that may impact active licensure or appointment status.
• Maintains a working knowledge of the client’s annual open enrollment process for new and/or existing employees. Adapts to annual open enrollment periods and special projects by adjusting a self-guided work calendar to meet the needs of the client’s employees.

• High School Diploma/GED equivalent and/or related work experience equivalency
• Must have prior experience in Human Resources to include at least 2 years of benefits experience
• Must have and maintain a valid driver’s license to travel to client sites
• Proven relationship-building experiences and professional communication skills
• Demonstrated self-directed work ethic to successfully represent the company at the client location with limited and offsite supervision
• Professional work experience demonstrating self-motivation and result-driven outcomes

• Entry level

• Full-time

• Human Resources
• Industries
• Insurance

End of description