Telephone/PBX Operator
Job in
Minneapolis, Hennepin County, Minnesota, 55431, USA
Listed on 2026-02-06
Listing for:
Choice Hotels Int. Inc.
Full Time
position Listed on 2026-02-06
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Guest Services, Event Manager / Planner, Hospitality & Tourism
Job Description & How to Apply Below
The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit
The ability to model Choice's Cultural Values:
Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position Summary
The role of the Operator is to answer the guest phones in a timely manner to ensure 100% guest satisfaction and relay internal/extenral telephonic information.
Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space and is the first hotel connected to the Mall of America.
The position of the Telephone/PBX Operator requires an ability to provide superior guest service in a fast-paced, upscale environment.
Hourly Wage: $20.32
Benefits we provide:
* Employee discounts on thousands of hotels
* Enjoy a complimentary meal in the associate cafeteria during your shift
* Free Parking
* Paid Sick Time (MN Earned Sick and Safe Time)
Hourly (Full Time):
1st of the month following 30 days of service:
* Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
* Employer paid HSA contribution
* 401(k) Retirement Plan
90 Days:
* Paid Vacation Time
* 8 Paid Holidays
* Paid Bereavement
1 Year:
* Paid Floating Holidays
Key Responsibilities
Provides guests with genuine hospitality through hotel service standards:
* Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotel's standard operating procedures.
* Provides clear and concise communication while assisting guests with their questions or needs.
* Anticipates guests needs while providing recommendations of the hotel and local attractions.
* Assists guests with changes in their room or restaurant reservation.
* Makes reservations for shuttle and ground transportation.
* Delivers guest welcome calls upon check-in.
* Responsible for radio communications between at departments of the hotel.
* Communicates with housekeeping regarding room availability and guest requests.
* Takes Room Service food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
* Maintains an up to date knowledge of the Room Service menu and ingredients to assist with food allergy questions/concerns.
* Input and accesses data in Opera, Open Table, Micros, Runtriz and HotSOS.
* Assists with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance.
* Maintains discretion and confidentiality of all calls and guest room and fax numbers.
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:
* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
* Assumes the responsibility to…
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