IRD Server

About Us
Hotel Ivy is a true luxury, Forbes‑recommended hotel in downtown Minneapolis. We’re an intimate, boutique hotel with a limited 136 guestrooms and unique event spaces. From our famed Penthouse atop the Historic Ivy Tower to our three new on‑site restaurants and bars, and our Forbes 4‑Star retreat at Anda Spa and Fitness, we’re the perfect complement to time spent in the Twin Cities.

Our gracious team is ready to welcome you to the family. You can be part of a passionate group of people that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture, which celebrates our associates with the most competitive compensation, benefits, and PTO programs. Our associates are eligible for health and wellness packages, a robust retirement plan, travel benefits, product and service discounts, and much more.

We are looking to cover 4 shifts and need a commitment to all 4 regularly scheduled shifts. This is a full‑time union position covering Thursday‑Friday AM shift and Saturday‑Sunday PM shifts. Work with the Room Service Team to serve guests and ensure a positive guest experience.

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays to maintain sanitation guidelines.
• Set up and deliver all VIP amenities.
• Serve all hospitality suites in accordance with Banquet Event Orders and established policies and procedures.
• Complete all shift side work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales; report all communication to the immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

• Hotel experience preferred.
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry, or otherwise move or push goods on a cart weighing a maximum of 100 lbs., on a continuous schedule with or without reasonable accommodation.
• Ability to transport large trays weighing up to 30 lbs. with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as supervisors, coworkers, and the public.

Salary Range: $15.97 - $15.97 Hourly
Tipped/Service Charge Eligible:
Yes
Discretionary Performance Bonus Eligible:
No

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for your physical, mental and financial wellness. Health and dental programs are offered through Anthem Blue Cross Blue Shield; vision insurance is provided through Eye Med. Vacation, sick and holiday programs are available. Pet insurance is offered through the ASPCA. Financial benefits include Supplemental, Spousal and Child Life insurance, Short and Long‑Term Disability plans, a 401(k) savings plan with matching funds, and discounts through ‘You Decide’ and Hotel Room Discount programs.

Specific details and eligibility vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Entry level

Full‑time

Management and Manufacturing;
Hospitality