Front Desk Supervisor

5005 Glumack Drive

Minneapolis, MN 55450

Telephone

Website

Managed by Graves Hospitality

Inter Continental Minneapolis-St. Paul Airport

7:00am-3:00pm, Thursday-Monday

Compensation:
Up to $21.00

The Front Desk Supervisor assists the Front Office Manager in administering front office functions and supervising staff. Directs and works with team members to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

• Ensure exceptional guest service is being provided by the Front Office team.
• Interview, train, counsel, schedule and supervise Front Office team members.
• Manage the seamless movement of guests in and out of the hotel.
• Review all arrivals noting any special requests or challenges.
• Ensure proper credit policies are followed.
• Assist guests with services and requests.

Must have at least 2 years of hotel front desk experience. Front desk supervisory experience preferred. Opera experience preferred. Must be available during peak operating hours including nights, weekends, holidays and special events. Strong guest service skills are essential.

Hotel with 291 Rooms

Modern Hotel With Unrivaled Convenience at Minneapolis – St. Paul Airport

The only hotel at MSP International Airport, the Inter Continental Minneapolis - St. Paul Airport is a confluence of luxury and convenience. Direct access from Terminal 1 is available at Gate C25 and our free 24-hour shuttle expedites transfers from both terminals.

Steps away from light rail access, the Mall of America and Downtown Minneapolis are only minutes away. With ample onsite parking, our popular park & fly packages provide a worry-free, restful night before your early morning flight.