Guest Service Agent- Hilton Minneapolis

Overview

Guest Service Agent – Hilton Minneapolis (Job Number: HOT0C8FD
). The Hilton Minneapolis is looking for the next Guest Service Agent to join their growing team!

Hilton Minneapolis, 1001 Marquette Ave, Minneapolis 55403

Union Position requires complete open availability. We are NOT able to accommodate schedule restrictions and full‑time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.

Pay Rate: $17.70 per hour for the first and second shifts; $17.95 per hour for the third shift; $19.70 per hour for the third shift Night Audit.

Hilton is proud to support the mental and physical wellbeing of all team members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through Daily Pay
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount!
• Debt‑
  
  Free Education:
  
  Team members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications
• Mental health resources
• Paid Time Off (PTO)
• 401K plan

* Available benefits may vary depending upon property‑specific terms and conditions of employment

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for using the point‑of‑sale system, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, local area, and other general product knowledge, and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.
• Audit, post, and balance daily revenue in rooms, food & beverage outlets, etc.
• Audit, balance, post, and report on the front desk, including but not limited to room charges, corrections, adjustments, disputed charges, etc.
• Ensure the credit card system reconciles to daily transaction lists.

• Hospitality – passionate about delivering exceptional guest experiences.
• Integrity – do the right thing, all the time.
• Leadership – leaders in our industry and in our communities.
• Teamwork – team players in everything we do.
• Ownership – owners of our actions and decisions.
• Now – operate with a sense of urgency and discipline.
• Quality, productivity, and customer focus as key attributes.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

Guest Services, Operations, and Front Office