Front Desk Agent

Job Requirements

• Previous hotel front desk experience preferred.
• FOSSE experience a plus.
• Weekends and holidays-- a MUST!
• Reliable, friendly, and able to make guests feel welcomed and cared for.
• Passionate about excellent customer service with thorough follow up and attention to details. Effective English communication skills. Good mathematical and computer skills including ability to use hotel software.
• Able to stand for extended periods of time with ability to lift/pull up to 20 pounds.
• Self-managing, responsible, reliable individual knowledgeable on hotel departments and functions and can proactively work across departments.

• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust billing.
• Process all guest requests and relay messages.
• Print contingency lists to have a record of all guests in case of emergency.
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
• Accept and record wake-up call requests and deliver to appropriate department.
• Count bank at beginning and end of shift; secure bank.
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.