Night Auditor

Night Auditor (On‑Call Part‑Time)

Compensation: $18.00 to $19.00 per hour

Location:

45 South 8th Street, Minneapolis, MN 55402

Phone: (612) 677‑1000 | Website:

The Residence Inn by Marriott Downtown City Center seeks a dynamic Night Auditor to maintain operation excellence during overnight shifts. This position offers flexibility but requires availability for last‑minute call‑ins for overnight shifts, with a minimum of 1‑2 confirmed shifts per month.

• Organize, confirm, process, and conduct all guest check‑ins / check‑outs, room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust billing.
• Activate and file room keys.
• Process all guest requests and relay messages.
• Print contingency lists to have a record of all guests in case of emergency.
• Ensure that outstanding requests or problems from the previous day receive priority and are resolved.
• Run and review daily reports / logs.
• Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest.
• Complete designated cashier and closing reports in the computer system.
• Accept and record wake‑up call requests and deliver to the appropriate department.
• Count the bank at the beginning and end of the shift; secure the bank.
• Process all payment types, adjustment vouchers, paid‑outs, correction vouchers, and miscellaneous charges; provide change.
• Notify Loss Prevention / Security of any guest reports of theft.
• Follow all company policies and procedures; report accidents, injuries, unsafe work conditions, uniform and appearance standards, confidentiality of proprietary information, and protection of company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Use clear and professional language when speaking; answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships; support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

• Previous hotel front desk experience preferred.
• FOSSE experience a plus.
• Availability on weekends and holidays.
• Reliable, friendly, and able to make guests feel welcomed and cared for.
• Passion for excellent customer service with thorough follow‑up and attention to detail.
• Effective English communication skills.
• Good mathematical and computer skills, including ability to use hotel software.
• Able to stand for extended periods and lift/pull up to 20 pounds.
• Self‑managing, responsible, reliable individual knowledgeable about hotel departments and functions, able to proactively work across departments.

The Residence Inn Minneapolis Downtown/City Center offers spacious suites, high‑speed Internet, a 24‑hour market, and a fitness facility, earning top guest satisfaction ratings.