Front Desk Agent

Front Desk Agent – Graves Hospitality

Location:

45 South 8th Street, Minneapolis, MN 55402

Telephone:  | Website:  | Managed by Graves Hospitality

• Part‑time
• Compensation: $17.00 per hour
• Posted:
  January 8, 2026

• Organize, confirm, process, and conduct all guest check‑ins/check‑outs, room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust billing.
• Process all guest requests and relay messages.
• Print contingency lists to record all guests in case of emergency.
• Ensure that any outstanding requests or problems from the previous day are prioritized and resolved.
• Accept and record wake‑up call requests and deliver to appropriate department.
• Count bank at the beginning and end of shift; secure bank.
• Process all payment types, adjustment vouchers, paid‑outs, correction vouchers, and miscellaneous charges; provide change.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality and protect company assets.
• Welcome and acknowledge all guests, anticipate and address their service needs.
• Assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals.
• Comply with quality assurance expectations and standards; work standing, sitting or walking for an extended period.
• Perform other reasonable job duties as requested by Supervisors.

• Previous hotel front desk experience preferred.
• FOSSE experience a plus.
• Weekends and holidays – a MUST!
• Reliable, friendly, and able to make guests feel welcomed and cared for.
• Passionate about excellent customer service with thorough follow‑up and attention to detail; effective English communication skills.
• Good mathematical and computer skills, including ability to use hotel software.
• Able to stand for extended periods of time with ability to lift/pull up to 20 pounds.
• Self‑managing, responsible, reliable individual knowledgeable on hotel departments and functions who can proactively work across departments.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Management and Manufacturing
• Industry: Hospitality

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