Housekeeper, Hospitality ​/ Hotel ​/ Catering

Housekeeper role at MCR Hotels

Location:

St Paul, MN

The Chambers Hotel – MCR Universal Role Standards. The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of excellence include Happy Guests, Spotless Cleanliness, Product Consistency & Quality, and Teamwork. The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel.

• Pre-Cleaning and Stocking:
  Complete all pre-cleaning duties including stocking room supplies and tools on the assigned work cart, attending morning stand-up, and handling dirty linen in housekeeping as needed.
• Clean and Stock Rooms:
  Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Additional Cleaning Projects:
  As assigned by direct supervisor, including storage rooms, public spaces, guest laundry, and room deep cleaning activities. Maintain organization and cleanliness in front and back of house areas.
• Hospitality While Cleaning:
  Greet guests with a smile and address them by name when possible.
• Pitching In:
  Cooperate with the team to ensure cleanliness and safety across the hotel.

• Happy Guests:
  Management Performance Ratings;
  Guest Satisfaction Scores/Intent to Return
• Spotless Cleanliness: GM/AGM Spot Checks;
  Leadership Walk-throughs;
  Guest Ratings/Reviews
• Product Consistency & Quality:
  Checklist Tracking;
  Management Performance Ratings
• Teamwork:
  Management Performance Ratings

• Experience in hospitality, service, consumer-facing franchise, or related field preferred.
• Can-Do Attitude:
  Positive, willing to learn.
• Ability to Follow Guidelines:
  Understand and follow procedures.
• Handle Pace and Pressure:
  Perform well in stressful situations.
• Listening and Conflict Resolution:
  Effectively listen to and resolve concerns of co-workers and guests.
• Communication
  
  Skills:
  
  Clear conveyance of information and ideas.
• Hospitality and Guest Service:
  Desire to serve all guests.
• Age Requirement: 18 years or older.
• Schedule and Travel:
  Varied schedule including evenings, nights, weekends, holidays as required.
• Clock-in/Out:
  Punctuality and adherence to scheduled times; no working off the clock.
• Breaks:
  Clock in/out for breaks as scheduled.
• Call Outs:
  Provide notice when calling out as directed by supervisor.

Ability to perform duties requiring bending, standing, walking, lifting, and other physical activities described as part of the role.

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days of employment for full-time team members

Our Company: MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, with offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a large portfolio and workforce across multiple brands.

Note:

This document does not create an employment contract and is an at-will posting. The employer may change duties as needed.