Guest Relations Officer

Guest Relations Officer at Life Star Driving School

We are seeking a positive, friendly Guest Relations Officer to provide high‑quality service to hotel customers. You will address customer complaints and go the extra mile to ensure our guests are satisfied. The Guest Relations Officer must possess excellent communication skills and remain positive when faced with challenging situations. As the main point of contact for our customers, you should always be reliable and customer‑oriented.

Your primary goal is to ensure guests enjoy their stay and plan return visits to the hotel.

• 401(k) matching
• Opportunity for advancement
• Paid time off
• Competitive wages
• Career growth opportunities
• Fun and energetic environment

• Review arrival lists to be prepared to welcome guests as they arrive
• Attend to special guests (e.g., VIPs) and answer their inquiries
• Assist in preparing welcome folders, including relevant collateral such as room‑service menus and area descriptions
• Provide guests with information about amenities, local attractions, and promotions for services
• Anticipate guests' needs and build rapport with customers
• Respond to guest concerns and resolve them appropriately, escalating to the Guest Relations Manager when necessary
• Ensure compliance with health and quality standards

• Proven experience as a Guest Relations Officer or concierge (preferred)
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• Ability to resolve issues with a customer‑focused orientation
• Outgoing personality
• Excellent communication skills
• Strong organizational and time‑management skills
• Bachelor’s degree in Hospitality Management (preferred)
• Bilingual (preferred)