Hampton Inn & Suites Minneapolis - Dual Operations Manager

Hampton Inn & Suites Minneapolis - Dual Operations Manager

3 days ago Be among the first 25 applicants

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$95,000.00/yr - $/yr

The primary responsibilities for the Dual Operations Manager will be focused on routine operational tasks and supervising others in their operational assignments at 2 hotels. This position will be directed and supervised by a Department Head or General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and/or training for career advancement.

Ensure guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager and/or the Manager on Duty. This individual may assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

The Operations Manager may function to support a number of areas at the property including:
Housekeeping, Engineering/Maintenance, F&B, PBX, Bell staff, Front Office, and Banquets.

Exempt managers must customarily and regularly direct the work of at least 3 full‑time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

• At least 3 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 1 to 2 years' experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 2 years of experience in a Rooms or F&B department at a Hotel.
• Previous supervisory experience required.
• Must be proficient in Windows Operating Systems.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high‑pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective in listening to, understanding, clarifying and resolving the concerns and issues raised by co‑workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to convey information and ideas clearly.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitality’s dress code and wearing a nametag when working (per brand standards).
• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include:
  Food Handlers, Alcohol Awareness, CPR & First Aid.
• As applicable to the hotel, ensures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments. Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it…