Teen and Family Case Management Assistant

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St.

Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

We are currently seeking a Teen and Family Case Management Assistant to join our Aqui Para Ti team. This part-time role will work 40 hours within a two week pay period on days. Hours fall between 8 AM and 5 PM but primarily will work afternoon hours from 12 PM to 5 PM.
Candidates must be bilingual in Spanish.

Under general supervision, provides service coordination to youth in specific communities between 10-24 and their families for various psychosocial issues, advocacy, and care. Delivers information, referrals, coordinates, negotiates, and procures services and resources for clients. Assists in the care coordination of complex patients to facilitate the delivery of cost-effective health care and identify the appropriate utilization of resources. Coaches patients and parents/caregivers in developmentally appropriate positive parenting style.

Works collaboratively with interdisciplinary staff internal and external to the organization. Participates in quality improvement and evaluation processes related to the management of patient care.

• Explain policies about teen confidential services to patients and parents during the first visit
• Administer health and parenting screening questionnaires to parents of new patients and then every year after their first visit
• Educate patients and parents about the meaning of mental health illness, treatment and resources, and how to navigate school and health system
• Provide coaching to patients and parents and their identified supports on health issues and client identified goals
• Provide education to parents or caregivers about mental health conditions, prevention, and resources. Refer clients to appropriate health resources and social services and support clients in accessing resources, particularly in regards to parents/caregivers
• Prepare and facilitate Aqui Para Ti (APT) multidisciplinary team clinic huddle; monitor and review clients' needs, risks, and progress and develop/revise preliminary action plans accordingly during APT team case/care management sessions and teen clinic visits
• Actively coordinate services and follow-up with high‑risk clients and parents, and work collaboratively with professionals involved in the care of the client
• Perform face‑to‑face, video, and phone contact with a specified number of patients on a scheduled basis and as needed
• Develop and nurture relationships with schools, community and social support providers to aid in effective referrals and timely access to services
• Create and maintain the connection with schools to support patient's educational goals. Support the patient and families with the process of obtain a 504 and/or Individualized Educational Plans
• Collect and track data for evaluation purposes
• Participate in scholarly activities, presentations, train the trainer opportunities as fits APT's team needs in its National and State leadership role
• Other duties as assigned, but only when trained and qualified to do so

• College degree in the social sciences or a related field
• Two (2) year's experience working with specific communities, depending on assignment
• May require bilingual Spanish/English depending on assignment

• An approved equivalent combination of education and experience

• Healthcare professional with Bachelor's degree in the social sciences

• Skill in youth/family engagement and referral
• Basic computer skills
• Knowledge of diversity issues; grief and loss; social, economic, legal and medical systems; safety; and behavioral and…