Retail Rescue Specialist

JOB TITLE: Retail Rescue Specialist

DEPARTMENT: Sourcing & Demand Planning

LED BY: Food Rescue Programs Manager

FSLA STATUS: Exempt

HOURS: Full-time; 40 hours/week

LOCATION: Remote with 1-2 in office days

PAY: $58k-$61k

The Retail Rescue Specialist is responsible for securing donated food from retailers by directly serving retail partners and facilitating relationships between retailers and partner agencies. The Food Rescue Specialist works to maximize donations and program participation by stewarding Food Rescue donors while maintaining the standards of the Food Rescue Program.

This list is not intended to be inclusive of all duties and responsibilities. As SHH grows and the community needs change, employees should expect that new and different tasks, temporary and on-going, will be part of one’s daily work.

• Collaborate with Retail Rescue Manager and team members to increase donor program participation
• Call on multiple donor sites per week to engage retail staff members
• Solicit food and related products through contact with donors
• Assist in soliciting prospective donors
• Prepare and analyze Pivot Table reports and charts
• Manage donor and agency contact information in multiple databases; develop and execute annual donor stewardship plans by donor, with support of Food Rescue Manager
• Maintain active communication with internal partners to identify potential issues and opportunities for improvement
• Provide onsite training for store employees participating in the Food Rescue Program
• Foster a trusted partnership by responding with urgency to issues, conflict resolution, problem solving, questions, and requests
• Inform manager of any problems or unresolved issues in a timely manner

• Facilitate Food Rescue agency partnerships with retailers
• Provide training and follow‑up support as required by program expectations and agency or retailer request
• Work collaboratively with Agency Relations to support partner agencies with their Food Rescue program
• Provide materials and training for all agency partners to execute and expand their Food Rescue program
• Respond with urgency to questions and concerns to foster a trusted partnership

• We Deliver: we use our head and heart to make decisions, we make the best use of donor dollars, and we achieve results safely and reliably
• We Lead with Our Hearts: we keep our neighbors, partners, and teams at the center of our work; we seek to understand and anticipate their needs
• We are all in this Together: we collaborate, internally and externally, and communicate openly, seeking feedback and sharing knowledge
• We Innovate: we seek out bold new ideas, we embrace change, and we commit to continuous improvement for ourselves and our work
• We Believe our Differences Make us Stronger: we are curious about and embrace cultural differences, and we build teams that reflect our community

• All relevant experience including work, education, transferable skills, and military experience will be considered
• Self‑starter who can work independently and efficiently under minimal supervision; attention to detail and with excellent follow‑through; ability to prioritize work activities
• Experience in account management and marketing
• Ability to travel to perform food solicitation duties, including overnight travel
• Ability to navigate Second Harvest Heartland's 59‑county service area
• Ability to perform detailed work related to record keeping of donations and strategic planning
• Presentation/public speaking skills
• Excellent customer service skills
• Knowledge of warehouse safety, food, and product handling
• Intermediate skill level with Microsoft Office, Office 365, and the ability to learn other computer software programs
• Experience and/or willingness to interact appropriately with culturally diverse individuals and communities
• Excellent oral and written English communication skills
• Excellent problem solving and planning skills
• Ability to work cooperatively with other staff and volunteers
• Ability to follow both written and verbal instructions with minimal supervision
• Valid driver’s license, safe driving record, current…