Patient Access Representative

Overview

Purpose of Job
This position is responsible for complete and accurate pre-registration and registration of various patient types, including inpatient admissions, outpatient, emergency services, and same day surgeries at multiple locations.

• Efficiently registers patients, in person or via phone, capturing and verifying all required information to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
• Assigns the appropriate Guarantor for each patient.
• Ensures patients receive necessary disclosures, privacy information, and signs the Consent to Treat documentation.
• Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurer's response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered in the system.
• Completes the MSQ, as appropriate, for patients with Medicare.
• Collects financial obligations from patients and provides financial counseling including hospital presumptive eligibility (HPE) screenings and applications as appropriate.
• Reconciles and performs end of day cashier duties.
• Works with internal staff and third-party payers to obtain information necessary for the registration.
• Assists and refers internal and external customers to proper resources for questions.
• Provides professional and courteous customer service to internal and external customers.
• Adheres to strict confidentiality when handling patient information.
• Meets established quality and productivity standards/requirements.
• Performs other duties as assigned.

• High school graduate or equivalent
• 1-2 years previous healthcare experience
• Familiar with medical terminology
• Strong customer service experience

• Ability to effectively handle a high-stress, fast-paced environment
• Ability to meet and maintain the necessary background checks as aligned with position functions
• Ability to communicate in the English language for effective written and verbal correspondence to complete job functions
• Ability to multi-task and maintain high attention to detail
• Ability to perform basic math functions and count money
• Ability to serve patients in a friendly and efficient manner
• Knowledge of basic computer functions and Microsoft Office applications
• Ability to work autonomously and as part of a team
• Ability to respond appropriately to unpredictable situations and diverse patient populations
• Capable of making independent decisions with strong critical thinking and problem-solving skills
• Ability to communicate in English for effective written and verbal correspondence to complete job functions

• Post-secondary education in a related field
• Bilingual

Link to Employee Health Physical Demands

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.

to view the benefits available.

This position is a 0.7 Day Position (56 hours per two weeks) in the Registration Areas at both Waconia and Chaska. You will work the Emergency Department;
Main Admit Desk and Imaging Desks. Hours for this position are 6:00am - 2:30pm and 6:30am - 3:00pm (intermixed throughout the schedule). You will work every third weekend, plus one additional Saturday. You will be scheduled to work a minimum of three holidays per year, randomly assigned.