Registration Specialist - Emergency Care Center

Overview

Why North Memorial Health? At North Memorial Health, you’re part of an inclusive health team rooted in our values:
Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture, designed to support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove, and a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers, and emergency care offerings across five counties. Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, and a Level II pediatric trauma center.

Maple Grove Hospital, established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care with a Level III NICU, and is the largest Family Birth Center in the state (about 5,000 deliveries per year and over 60,000 babies delivered). Both hospitals have been named to the 2022 Fortune/Merative 100 Top Hospitals list and 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way! North Memorial Health is a non-profit organization; you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

The Registration Specialist is responsible for greeting visitors and arriving customers, providing directions, and escorting customers and families to their destinations, as time permits. Concurrently, the Registration Specialist is also responsible for accurately registering customers into the hospital system. This includes correctly identifying customers and recording all appropriate information by obtaining and verifying customer identification, demographic and insurance information. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

Education

• High school diploma or equivalent.

Experience

• 6+ month’s clerical and/or customer service experience in a hospital, clinic or physician’s office.
• 1+ years’ scheduling or registration experience in a hospital, clinic, or physician’s office preferred.
• Strong knowledge of medical terminology.
• Strong problem solving and critical thinking skills.
• Ability to handle stressful situations and maintain composure in presence of customers, families, guests, and team members.
• Effective planning, organizational and detail-oriented skills.
• Solid PC skills to include MS applications, Internet, etc.
• Strong communication skills with demonstrated ability to express ideas and information clearly and concisely to different audiences.
• Demonstrated ability to deal with conflict in a positive manner; awareness of, and responsiveness to, others’ needs and perspectives.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write and speak effectively in English.

Note:

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace. If your past experience doesn’t perfectly align with every qualification listed, we still encourage you to apply; you may be the right candidate for this or other roles.

Work Group:
Maple Grove

Hours per two week pay period: 48

Shift: Evening/Night 8 & 12 hours

Weekend Requirement:
Every Other Weekend

Call Requirement:
None

Remote or On-site:
On-site

FLSA Status:
Non-Exempt

Benefit Eligibility:
Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: N11 ($19.76 - $29.64), based on experience

Shift Differential:
Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:
Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position.