Adult Mental Health Targeted Case Manager; bilingual Eng-Span

POSITION SUMMARY

CLUES’ Certified Community Behavioral Health Clinic (CCBHC), Abriendo Caminos, provides immediate access to supportive, high-quality, culturally responsive and integrated Behavioral Health services and pathways to wellness for the Latinx Community, regardless of insurance status or ability to pay. The CCBHC model provides CLUES with a sustainable Behavioral Health service provision model, which translates to increased access to consistent care for wellness in the Latinx community.

CLUES’ Adult Mental Health Targeted Case Manager collaborates with Behavioral Health leadership and staff to provide integrated care within the CCBHC model. The position is responsible for promoting behavioral health services both internally within CLUES and externally within the community, while also assisting staff in areas including but not limited to quality, outcome‑based design, service relevance, delivery, effectiveness, and evaluation, all in alignment with CLUES mission.

Department:
Behavioral Health

Reports to:

Manager of Mental Health Case Management

Location:

CLUES Minneapolis Behavioral Health Clinic

Position Type:
Regular

Schedule:

Full‑Time. Generally, Monday – Friday office hours. Occasional or some evening or weekend hours may be required.

Estimated Salary/Pay: $21.25 to $25.00 (depending on experience & qualifications).

Benefits:
Full benefits package available in accordance with current CLUES policies—includes medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long‑term and short‑term disability; pre‑paid legal services and  protection; retirement plan; educational assistance; paid holidays; and paid time off.

• Provide bilingual and culturally responsive Adult Mental Health Targeted Case Management (AMH‑TCM) services to help adults with Serious and Persistent Mental Illness (SPMI) gain access to medical, social, educational, vocational and other necessary services connected to the person’s mental health needs.
• Complete required client assessments and plans in a timely manner, which includes the Functional Assessment (FA), Individual Community Support Plan (ICSP), and client crisis plans. Review and update these plans every 180 days.
• Maintain up‑to‑date client documentation, including case notes and agency required reporting.
• Based on a person‑centered assessment of each client’s needs and existing supports, refer and link clients to mental health and other services, ensuring coordination of services across settings, and monitoring the delivery of services.
• Support clients at mental health related meetings, appointments, and court appearances. Provide transportation as needed and deemed appropriate.
• Support clients around the process of civil commitment and re‑entry into the community, including monitoring client progress and making recommendations to the court, when necessary.
• Respond promptly to client crisis situations and seek support from supervisor in high‑risk situations.
• Collaborate with Behavioral Health leadership and staff to provide integrated care within the CCBHC model.
• Participate in individual and group supervision as required within the team and the department. Attend other meetings as required by contract or agency.
• Support supervisor in cultivating and maintaining a positive working relationship and regular communication with contract stakeholders and service collaborators.
• Meet goals and outcomes set for case load and in‑person client contact requirements (e.g., meeting at least monthly with each client, and serving a pre‑determined number of clients per month, etc.).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Promote the mission, operating values, and agency services of CLUES within the community.
• Maintain client confidentiality in accordance with HIPAA, agency policies, and other applicable…